Inbound Dental Call Center Representative - Bilingual

Inbound Dental Call Center Representative - Bilingual Emergency Dental Care USA is a group of dental offices focused on providing same-day appointments to emergency and non‑emergency patients. Originally inspired by urgent‑care medical clinics, Emergency Dental Care USA provides services on weekends, evenings, and holidays. Most offices are open seven days a week and can usually treat walk‑in patients. For over 20 years we have helped thousands of people with toothaches, chipped teeth, and other dental emergencies get the care they need without the wait. Our emergency dentists can diagnose patients and perform treatment on the same day. We are a fast‑growing company seeking ambitious individuals to grow with us. Benefits: Full‑time employees receive paid time off, holiday pay after 90 days, medical, dental and vision insurance, and life insurance. Join our call center team as an Appointment Conversion Specialist. This high‑performing, patient‑focused Inside Dental Sales Representative uses a consultative approach to guide patients through treatment options, overcome objections, and help them move forward with care. Key Responsibilities Handle high‑volume inbound calls from prospective and existing patients Convert calls into scheduled appointments by effectively communicating value and urgency of care Understand patient needs and recommend appropriate services and next steps Meet and exceed daily, weekly, and monthly scheduling and conversion goals Accurately document all patient interactions in the CRM/practice management system Follow up on unscheduled treatment, missed appointments, and patient inquiries Manage objections related to cost, concerns, and scheduling with confidence and empathy Collaborate with office teams to ensure seamless patient experience Maintain professionalism and positivity in a fast‑paced call center environment Availability to work Pacific Standard Time (PST) hours Qualifications Minimum of 2 consecutive years in inside sales, call center sales, or dental scheduling Proven track record of meeting or exceeding sales/conversion metrics Strong communication, objection handling, and closing skills Ability to build rapport quickly over the phone Comfortable managing high call volume and performance expectations Proficient in basic computer systems; experience with Dentrix Ascend or similar preferred Self‑motivated, results‑driven, and highly accountable Preferred Skills Dental industry experience (DSO or multi‑location preferred) Understanding of dental treatments, insurance basics, and patient financing Bilingual (Spanish preferred) Strong time management and multitasking abilities Location: Tacoma, WA This position is currently accepting applications. #J-18808-Ljbffr