Help Desk Technician

Job Description

Client: Healthcare Company

Job: Helpdesk Technician

Duration: 3-month contract

Location: Plainview, NY - on-site 5x per week, supporting local offices

Key Responsibilities:

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• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
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• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
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• Install, configure, and support various software applications, operating systems, and hardware devices.
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• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
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• Assist with user onboarding, including setting up new equipment and configuring user accounts.
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• Ensure the timely and accurate completion of all service requests and tasks.
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• Provide remote support and assistance as needed, ensuring minimal disruption to users.
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• Collaborate with other IT team members to identify recurring issues and implement solutions.
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• Maintain a knowledge base of common issues and solutions for future reference.
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• Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.
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Qualifications:

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• High school diploma or equivalent; additional technical certifications (e.g., Microsoft Certified Professional) are a plus.
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• Proven experience as a Help Desk Technician or in a similar technical support role.
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• Strong knowledge of computer systems, mobile devices, and technical troubleshooting.
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• Excellent communication skills with the ability to explain complex technical issues to non-technical users.
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• Experience with remote troubleshooting and support tools.
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• Ability to work in a fast-paced environment and manage multiple support requests simultaneously.
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• Strong problem-solving skills and attention to detail.
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Preferred Skills and Experience:

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• Familiarity with Windows environments.
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• Basic knowledge of networking principles and protocols.
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• Experience working with Active Directory and Office 365.
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• Familiarity with ticketing systems and IT management tools.
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