Community Relations Representative

City Laguna Niguel, California. OCC 535. The Palms at Laguna Niguel. Position: Community Relations Representative. The Community Relations Representative is responsible for providing an excellent customer service experience throughout the resident journey at Essex. Responsibilities Promotes excellent customer experience by having positive interactions with the residents. Assists with move‑in and move‑out processes. Manages resident documents and additional paperwork as needed. Handles resident inquiries and concerns to ensure their issues or questions are adequately addressed. Maintains high customer satisfaction scores by ensuring the residents are treated with care. Qualifications High school diploma or equivalent required; college degree preferred. Minimum 1 year of customer service experience preferred. Excellent customer service skills and a desire to help people. Good organizational and time‑management skills. Ability to read and write English; speak English and understand spoken English. Ability to utilize a personal smart device for apps related to property operations and communication. Knowledge of Microsoft Suite and property management software. Salary and Benefits New hires generally start between $24.50 and $29.09 per hour. The final salary offer will be determined after reviewing relevant factors including but not limited to skill sets, relevant experience, internal equity, and other business and organizational needs. This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position. All full‑time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401(k) employer match, excellence rewards, wellness programs, and more. Other benefits include 12 paid holidays and 15 PTO days to support work/life balance, and most positions are eligible for a 20% housing discount. Commitment to Diversity, Equity & Inclusion Essex Property Trust values diversity, equity, and inclusion (DEI) as the key driver of innovation and collaboration. We strive to create a positive workplace environment in which every employee is empowered to provide meaningful contributions to the mission. #J-18808-Ljbffr