Order Management Associate

Order Entry Associate / Customer Service Representative Job Description Nassau Candy is a leading importer, manufacturer, and distributor serving customers across confectionery, gourmet foods, promotional products, and apparel. With decades of experience and a national footprint, we are known for speed, quality, and delivering the right product at the right time. We are currently seeking an Order Management Associate to join our team in Ronkonkoma, NY . This is a full-time, in-office position that plays a critical role in supporting customers and internal teams by ensuring orders are entered accurately, processed efficiently, and communicated clearly through completion. Primary Purpose The Order Entry Associate / Customer Service Representative serves as a central point of coordination between customers, Sales, Production, and Shipping teams. This role is responsible for accurate order entry, proactive communication, and issue resolution to ensure timely and successful order fulfillment. Essential Functions Order Entry & Order Management Accurately enter customer orders into internal systems and verify all order details Track orders from entry through shipment to ensure on-time delivery Identify potential issues related to inventory, ship dates, or special instructions and collaborate with internal teams to resolve Customer Support & Communication Serve as a primary point of contact for customer inquiries and requests Provide timely order status updates and manage customer expectations Troubleshoot discrepancies and resolve service-related issues in a professional and efficient manner Operational & Administrative Support Maintain a high level of accuracy in a fast-paced, deadline-driven environment Support data integrity, documentation, and order-related follow-ups Assist internal teams to ensure orders move smoothly through the fulfillment process Minimum of one (1) year of experience in order entry, customer service, or a related support role Strong attention to detail with excellent organizational skills Effective written and verbal communication skills Proficiency in Microsoft Office, including Outlook, Excel, and Word Ability to multitask and prioritize in a fast-paced environment Positive, team-oriented attitude with a strong sense of urgency Experience in promotional products or distribution environments is a plus Competitive compensation with annual performance reviews Paid vacation, PTO, and holidays Comprehensive benefits package including Medical, Dental, Vision, AFLAC, and Pet Insurance Employee discounts on Nassau Candy products Fast-paced work environment with opportunities for growth and development Location & Schedule This is a full-time, in-office position based in Ronkonkoma, NY . On-site collaboration is essential to the success of this role. If you are detail-oriented, customer-focused, and thrive in a fast-moving operational environment, this is an excellent opportunity to join a growing and established organization. Nassau Candy is an Equal Opportunity Employer . #J-18808-Ljbffr