Desktop Support Engineer

Desktop Support Engineer

Immediate need for a talented Desktop Support Engineer. This is a 06 months contract opportunity with long-term potential and is located in Fishkill, New York (Onsite). Please review the job description below and contact me ASAP if you are interested. Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Support warehouse staff in person and take calls, which are always from people at the same site
• Work on tickets in ServiceNow all day
• Fix common issues with computers (Windows), Zebra handheld devices, barcode scanners and printers
• Support Microsoft Office and similar general office tools
• Handle device deployment, configuration and asset management

Key Requirements and Technology Experience:

• Customer service (this is a customer service role)
• Troubleshooting and analytical skills
• Figure out what the issue is and be able to provide customer support accordingly
• Retail or warehouse experience is a big plus, since it helps them start faster but not mandatory
• If Non-retail candidates - L1/L2 experience and certifications will be a strong plus
• No certifications mandatory
• A and Network are nice to have

Our client is a leading Retail Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.