Insurance Operations Assistant

Job Description

Job Description

Summary

Assists members of the Insurance Operations Department by completing a wide variety of assignments that involve technical complexity. Demonstrates a solid understanding of procedures and ability to produce timely high quality work.

What You'll Do

In this role, you’ll gain experience across a variety of responsibilities, including:

• Analyze and maintain data related to accounts, claims, and trends
• Support day-to-day claims processing (data entry, documentation, tracking incidents, etc.)
• Review legal and business documents such as pleadings, invoices, and reports
• Assist with claim investigations, research, and documentation
• Draft professional communications, including investigation letters and claim summaries
• Help prepare reports for management, leadership, and stakeholders
• Conduct research (corporate, legal, industry-related) using tools like Westlaw and PACER
• Collaborate with internal teams and external partners, including legal counsel
• Assist in managing litigation activities, tracking deadlines, and coordinating documentation
• Support discovery processes, document collection, and e-discovery efforts
• Help organize and maintain case files, databases, and reporting tools
• Participate in projects, process improvements, and team initiatives

Required Skills

• Excellent writing, verbal and interpersonal communications skills.
• Excellent professional judgment.
• Analytical Skills.
• Adept at handling multiple assignments.
• Computer skills in Word, Excel, Access and PowerPoint preferred.
• Able to work accurately with financial data.
• Able to rapidly learn complex procedures and company guidelines.
• Exhibits flexibility in assisting managers in various initiatives.
• Exhibits a positive attitude.
• Strong ability to set priorities and work under pressure to meet time deadlines.
• Demonstrated self-starter who is detail oriented, analytical, has strong organizational skills and the ability to work independently, but is a dedicated member of the team.
• Must maintain a high degree of confidentiality and be able to interface effectively with attorneys and other professionals.
• Customer service oriented with the ability for developing long lasting relationships with internal and external business partners.
• Complete familiarity with the attorney/client privilege, work product doctrine and other doctrines/privileges that protect attorney client material from disclosure as well as strategies to ensure protections are in place and maintained.

Experience

• • Recent graduates are strongly encouraged to apply
  • 0–1+ years of professional or internship experience (customer service, legal, or business-related experience is a plus)
  • Associate’s degree, Paralegal certification, or relevant educational background preferred

Required Education

• Associate's Degree, Paralegal Certification from an ABA approved program or relevant work experience.