Administrative Paid Audience Services Manager Atlantic Theater Company New York, NY US 06/24/2026

Atlantic Theater Company – an award-winning Off-Broadway theater and NAST-accredited acting school – seeks an Audience Services Manager. This position is the primary front-facing Box Office customer service representative between the Atlantic and the public. Additionally, the Audience Services Manager oversees a team of Phone Room Representatives and works as a part of the Marketing department, while closely collaborating with the General Management team and Company Manager. Anticipated hours when not in production are Monday-Friday 10am-6pm. Anticipated hours during performances are Tuesday-Saturday noon-8pm. Responsibilities Program performances, membership packages, and pricing structures into Spektrix. Manage all ticket sales, including walk-up, email, and phone inquiries for single ticket buyers and members. Process ticket orders from outside vendors, such as TDF and TodayTix, staff and company ticket requests, and house seat inquiries. Coordinate group sales outreach and inquiries. Hire, train, and manage a team of 3-5 Phone Room Representatives, a Box Office Assistant, and a volunteer usher program, including scheduling, best practices for customer service, and Spektrix training. Represent exemplary front-facing customer service working at the Box Office, batch printing, distributing, and selling tickets for weekly performances. Troubleshoot ticketing and audience issues as they arise including managing a wait list. Maintain current fireguard certification as well as maintaining technology and equipment for audience load in and front of house. Collaborate with Management and Marketing staff on efforts to ensure full houses. Report on ticket sales including nightly performance reports, wrap reports, daily sales reports, membership reports, etc. Help coordinate efforts for accessible performances including liaising with vendors for Open Caption via GalaPro, ASL, Audio Description, and Relaxed performances. Some graphic design work as needed including e-ticket design, TodayTix asset creation, and pre- and post-show emails via DotDigital email system. Additional duties as needed. Requirements Minimum 2-5 years of relevant work experience in theater/performing arts Audience Services or equivalent areas demonstrating strong leadership skills. An approachable nature with the ability to problem-solve in the moment, juggle multiple projects in a fast-paced, deadline-oriented environment, and remain calm under pressure. A prior track record leveraging data and analytics to support income, attendance, and membership goals. Must have excellent written and verbal communication skills, superior attention to detail, and a personal demeanor to provide exceptional customer service. A personable, curious, and collaborative work style with a willingness to try new things. The ability to establish effective working relationships with staff members across all departments, external vendors, students, and audience members at all levels. The ability to manage a team of representatives and their schedules accordingly. Proficiency in Microsoft Office, Google Suites, and Adobe Creative Suite. Experience working with Spektrix, Photoshop, and Five9 software are a plus. Atlantic Theater Company is an equal opportunity employer. Candidates who identify as BIPOC, queer, trans, non-binary, candidates with disabilities, or candidates who are parents or immigrants are encouraged to apply.

SALARY

$50,000.00 – $55,000.00 per year This is a full-time position with an annual salary range of between $50,000-$55,000 and a full benefit package including paid time off, health, dental and optional employee-contributed vision insurance, life insurance, long and short-term disability upon eligibility, an employee sponsored 401K plan, a Flexible Spending Account, and Transit Check Benefits. #J-18808-Ljbffr Playbill, Inc.