Administrative Paid Patron Services Manager The Sheen Center for Thought and Culture New York, [...]

The Sheen Center for Thought and Culture New York, NY US

CONTACT NAME

DESCRIPTION

Archdiocese of New York The Sheen Center for Thought and Culture Overview/Purpose: The Patron Services Manager is responsible for the management of all front-of-house activities including Box Office and House Management to ensure exemplary guest experiences and safety. Patron Services Manager schedules and supervises a large part-time staff covering the areas of box office sales, house management, concession, and ushers the core of the Sheen Center’s patron experience. This role ensures that the Sheen Center is able to achieve implementation of exemplary industry-standard box office and front of house operations. The Patron Services Manager exercises financial oversight of box office and concession sales and monitors policies and procedures related to cash sales and reconciliation according to established Archdiocesan guidelines. The Patron Services Manager must interface effectively with a variety of internal and external constituencies. Internally, these include senior staff, production personnel, and Facilities Manager. Externally, the Patron Services Manager interfaces with clients and producers in order to gather critical box office and event information and then guides the implementation of all event and ticketing setup. Reports to: Managing Director Work Location: 18 Bleecker Street, New York, NY 10012 Responsibilities: Oversee all guest services functions with an emphasis on providing exemplary guest experiences giving personal attention to subscribers, donors and VIP’s with special emphasis on providing assistance to guests with disabilities. Direct the daily operations of the box office including staffing, cash management, event settlements, creation of events in AudienceView, and providing reports to various departments and clients as needed. Organize and supervise box office, house management, and concession staff for events. Arrange custodial support for events as needed and report facility issues to Facility Manager. Recruit, train, and supervise staff in the areas of box office, concessions, and house management. Assist with staffing of Sheen Center front desk as needed. Works closely with the Director of Communications and Advancement team to put events on sale in an accurate and timely manner and provide all requested sales and analytic reports. Provide assistance with special events as required. Liaise with Director of Business and Facility Operations in reporting and reconciling cash sales and recording and reporting payroll for area. Plan concession menus and manage inventory with particular emphasis on providing a variety of quality items with an emphasis on profitability. Work closely with related staff in the formation of sales and service policies, pricing and strategies. Serve as a primary point of contact with rental clients and producers to set up, monitor, and adjust box office and house operations and serve as liaison with outside ticket vendors such as TDF, TodayTix, and Goldstar. Other related duties as assigned by manager. Education and Experience: Bachelor’s degree in the arts or a relevant field. Minimum of 3-5 years of previous work experience that includes substantive box office experience and managerial responsibility. Familiarity with industry standards for all Front-of-House roles. Ability to work well in a fast-paced environment with flexible hours including frequent required nights and weekends. Additional Requirements and Certifications: Valid NYC Fire Guard (F-03) status or must be obtained and be familiar with Sheen Center venue capacity limits. Have a familiarity with Americans with Disabilities Act (ADA) laws and regulations as they pertain to performance venues and serve as ADA Coordinator. Valid AED/CPR certification or must be obtained within thirty days of employment. Valid ServSafe Food Manager and TIPS Alcohol Certification or must be obtained within sixty days of employment.

DURATION

Sep 1, 2026 -

SALARY

$66,300.00 – $70,000.00 per year

NON-UNION

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