Reservations OTA Specialist

Shape the Next Generation of Vacations! Welcome to Evermore Orlando Resortthe resort that's redefining the Orlando vacation experience. Just steps away from Walt Disney World, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort. Evermore is Orlando's ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando's first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we've crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball. If you're excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life! Key Responsibilities: Answer incoming calls promptly and provide callers with resort information and accommodations Gather detailed caller information and create leads for follow-up as part of outbound calling program Meet goals set for outbound call production Convert telephone inquiries into reservations, maintaining acceptable performance statistics Book reservations accurately and efficiently utilizing telephone, internet, group booking fax, room lists and the other forms of reporting Have detailed knowledge of our amenities, including all rates and packages for current and future season, available discounts, special package offerings Familiarize the Manager on Duty and/or the appropriate Salesperson of any arriving VIPs Attend all department meetings including required safety meetings when requested Assist with entering of individual and group reservations in the system, specifying billing instruction and securing all payments as outlined in the group contract Load group rooming lists, assigning rooms, specifying billing instructions and securing final payments in full prior to group arrival Process advance deposits through credit card or other acceptable payments Work with minimal supervision and have excellent customer service skills Up-sell unit reservations and have excellent knowledge of all the recreational activities Evermore offers Ensure up to date information on all 3rd party OTA sites such as but not restricted to Expedia, Airbnb, and VRBO. Manually Transfer all bookings into Hotel Key from unintegrated sites such as VRBO. Cross reference booking reports from all OTAs and Hotel Key to ensure accuracy in the number of bookings and up to date booking information. Perform all other duties as assigned by the Manager. Education, Skills, and Experience: Good computer skills in PMS, email, web browsing and scheduling software Good typing skills (45 wpm or better) Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co-workers Ability to speak or read in Portuguese or Spanish is highly desirable Answer calls in a warm and professional tone utilizing the provided scripting as a guide Able to handle guest requests in a detailed manner Adhere to property and company policies and procedures Excellent communication and interpersonal skills; ability to interact with a wide range of people Outstanding organizational, attention to detail, and problem-solving skills Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties Capable of working scheduled hours, including weekdays, weekends, nights, and holidays Physical Requirements: Able to safely lift, pull and push up to 25 pounds Able to stand, walk, stoop, kneel, bend, and reach periodically Visually look at a computer for extended periods Able to sit and use the computer for hours at a time Subject to environmental conditions, work activities can occur inside and outside Visually look at a computer for extended periods Repetitive hand motions, such as typing Evermore Culture At Evermore, our purpose is Togetherness , and our vision is to make a more together world possible. Through relational wellness, we cultivate an inclusive, people-first culture where collaboration, trust, and respect empower every Team Member to thrive. Our Values guide how we think, make decisions, and show up for our guests, one another, and the moments that matter most. We are committed to acting with integrity, striving for the extraordinary, and recognizing that our greatest success comes when we succeed together. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. EOE/M/F/D/V Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.