Community Relations Manager
$83k - $102kEssex Property Trust, Inc.
- # Community Relations ManagerApplylocations: Los Angeles - Centraltime type: Full timeposted on: Posted Yesterdayjob requisition id: R9161## **City**Los Angeles## **State**California## **Job Location**LAX 187 Belmont Station## Position TypeRegularThe **Community Relations Manager** is responsible for delivering an exceptional resident experience throughout their journey at Essex. This role manages a team of community relations representatives who serve as the primary point of contact for residents. The position focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism.**WHAT YOU WILL DO:*** Oversee and support a team responsible for managing resident communications and inquiries through the CRM system.* Ensure the team facilitates seamless move-in and move-out experiences, including processing paperwork, conducting identification checks, and addressing resident questions both in-person and virtually.* Promote a high standard of customer service by coaching the team to address resident concerns promptly and professionally, stepping in to resolve issues when escalation is necessary.* Oversee the team's handling of portfolio tasks and calls through Funnel, ensuring timely responses and compliance with company standards and metrics, while providing support as needed.* Maintain a deep understanding of the assigned community portfolio and provide guidance to the team on property-specific features and operations.* Collaborate with the Community Management Team to enhance operations and achieve customer satisfaction goals.* Ensure the proper handling of confidential resident and property information by the team, maintaining professionalism and discretion.* Oversee team participation in occasional resident events, ensuring successful coordination and execution.* Manage and delegate occasional notice posting across the property portfolio.* Assign and oversee special projects to support community operations and resident satisfaction.* Delegate workload effectively among community relations representatives to maintain productivity and service quality.* Monitors office expenses, ensuring that expenses are within budget and cost effective.* Manage personnel throughout their employment lifecycle that includes career planning and development, accountability and performance management, and recognition.* Oversee and execute additional duties and special projects as assigned to support community operations and enhance resident satisfaction.* Ensure team compliance with company policies, Fair Housing laws, Landlord-Tenant regulations, and OSHA standards.**WHAT YOU WILL NEED:*** High school diploma or equivalent required, college degree preferred.* 2+ years of property management experience with 1-2+ years of supervisory experience.* Commitment to providing exceptional customer service and a desire to help people.* Proven ability to supervise staff of two or more associates.* Ability to work within budgeted guidelines.* Ability to read, write, speak, and understand English.* Ability to utilize a personal smart device for apps related to property operations and communication.* Strong organizational and time management skills to handle multiple responsibilities effectively.* Ability to work independently and collaboratively in a centralized hub environment.* Proficiency with Microsoft Office Suite and property management or CRM software.* Must work on-site in the office five days per week.**WHAT THE JOB REQUIRES:*** Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.* Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.* Excellent verbal and written communication skills. Ability to create, compose, and edit written material.* Regular, consistent, and timely attendance required.* Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods, with occasional need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time. Involves the use of standard office equipment such as computers, phones, and printers.* Availability to work a flexible schedule, including weekends.* Travel required for occasional meetings, training, community visits.**WHAT YOU WILL BRING TO THE TABLE:*** Provides formal supervision to associates within a single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff.* Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.* Ability to respond effectively to sensitive issues. Ability to write reports. Ability to make effective and persuasive presentations to employees and clients.* Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.* Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines.* Ability to meet all job requirements and assignments.### #LI-OnsiteAll full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.New hires generally start between $83,000.00 - $102,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.
- J-18808-Ljbffr Essex Property Trust, Inc.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Community Relations Manager in Los Angeles, CA vacancy
- ...Community Relations Manager The Community Relations Manager is responsible for delivering an exceptional resident experience throughout their journey at Essex. This role manages a team of community relations representatives who serve as the primary point of contact...SuggestedWork at officeLocal areaFlexible hours
Essex Property Trust REIT
Los Angeles, CA1 day ago - Lucence Health Inc. is seeking a Social Media Manager based in Los Angeles, California, to enhance engagement on TikTok. You will manage interactions and monitor trends, fostering community connections through effective social media strategies. The ideal candidate has a...Suggested
$110k - $175k
...Are you passionate about connecting with communities and building meaningful relationships... ...impact? As Zipline’s Community Engagement Manager, you will serve as a visible and trusted... ...Bring 6+ years of experience in community relations, public affairs, government engagement,...SuggestedLocal areaRelocation- We Are Social in Los Angeles is seeking a Manager, Community Engagement to lead fast-paced, proactive social thinking and execution. You will own content calendars, guide brand voice in comments, and spot trends to keep brands buzzing across platforms. The ideal candidate...Suggested
$55k - $75k
We are looking for an enthusiastic and dynamic Community Engagement Manager to play a pivotal role in building and strengthening our brand relationships... ...in community engagement, event management, or a related role. Excellent interpersonal and communication skills....SuggestedWork at officeLocal areaWeekend workAfternoon shift- ...clean beauty is. In this role, you’ll own the community ecosystem across digital platforms, loyalty programs... ...3-5+ years experience in community event management, experiential marketing, and creator/influencer relations. Lead community-building initiatives across social...
$5,000 per month
Viva Benefits - Part‑Time (Contractor) Bilingual Community Success Manager (Glendale, AZ) As a Community Success Manager (CSM), you will serve as a personal, in‑person point of contact for 300+ families across apartment communities in Glendale and Phoenix, Arizona. Your...Hourly payPart timeFor contractorsImmediate startRemote work10 hours per week$5,000 per month
Viva Benefits Part-Time (Contractor) Bilingual (English, Mandarin) Community Success Manager (Los Angeles, CA) As a Community Success Manager (CSM), you will serve as a personal, in-person point of contact for 100+ families in an apartment community in Los Angeles, CA....Part timeFor contractorsRemote work10 hours per weekFlexible hoursWeekend workAfternoon shift- Viva Benefits is seeking a Part-Time Community Success Manager in Los Angeles, CA to personally engage 100+ families within apartment communities. Responsibilities include knocking on doors, building trust with residents, and connecting them to free benefits such as tutoring...Part timeFlexible hoursAfternoon shift
- Viva Benefits in Glendale, AZ, is seeking a part-time Bilingual Community Success Manager to engage with families, promoting access to essential benefits and services. You will work directly with residents, helping them to utilize resources like tutoring and financial tools...Part time
$70k - $80k
...for car culture, featuring high-quality content plus a growing community of fans and creators. We're a fast-paced startup located in LA,... ...engagement to the next level. The Role As our Social Media & Community Manager , you’ll be the voice and vibe of Driven across our digital...Full timeContract workPart timeWork at officeFlexible hours3 days per weekDriven Labs, Inc
Burbank, CA3 days ago$76k - $175k
...and meaningful game titles such as Sky, Journey, Flower, and flOw. Our 3rd‑party publishing team is seeking a Social Media & Community Manager to shape how our games live and breathe online. You will own both our publishing label and partner channels, building each brand...Work from homeWork visaSupportFinity
Los Angeles, CA12 hours ago- ...campaigns that drive engagement and deliver real results. Job Description We’re looking for a dynamic Organic Social Media & Community Manager who lives and breathes content, thrives on engagement, and knows how to translate a brand’s personality into scroll-stopping posts...
Social Lighthouse
Beverly Hills, CA1 day ago $62.5 per hour
Chief seeks a Community Manager - Large Market to facilitate member connections and drive community engagement across various local markets in the United States. This role involves developing and executing in-person events, gathering community insights, and building relationships...Hourly payLocal area$27 - $28 per hour
...Job Title: Community Manager Location: Los Angeles, CA 90011 Salary Range: $27.00 - $28.00 Hourly Position Type: Full Time... ...contractor communications concerning scheduling, billing, vendor relations and certificates of insurance. Ensure that invoices are...Hourly payPermanent employmentFull timeContract workFor contractorsWork at officeLocal areaShift workWeekend workAfternoon shiftWSH Management, Inc.
South Pasadena, CA4 days ago- ...Invisible Narratives, the first-of-its-kind tra-digital studio, is looking for a Community Manager to help scalea fast-growing slate of creator-led IP. This is a hands-on, front-facing role embedded in the heart of fandoms, creator networks, and YouTube ecosystems — with...
INVIZ
Santa Monica, CA1 day ago - ...knows how to engage audiences on social media, and has experience managing and prioritizing multiple projects at once. You’ll set the... ...Be the voice of TikTok online – interact with other brands and communities across social media, driving community engagement and...
Lucence Health Inc.
Los Angeles, CA2 days ago - ...Description Ross – A Division of Envolve owns and professionally manages apartment communities located in select markets throughout the United States. We are a company whose success is measured by our residents’ satisfaction in making their apartment homes and community...Temporary workWork at officeWeekend work
Envolve Inc
Glendale, CA2 days ago $62.4k - $68.64k
...OF POSITION: Are you a dynamic and experienced property management professional looking for an opportunity to make a meaningful impact? Related Affordable is searching for a passionate and results-driven Community Manager to lead the day-to-day operations of our multi-family...Work at officeRelated Company
Los Angeles, CA2 days ago- ...and property performance? We’re looking for an experienced Community Manager to oversee operations at one of our multifamily communities,... ...on leadership, collections strength, and a focus on resident relations. What You’ll Do: Oversee daily operations of the community,...
Lion Real Estate Group, LLC
Los Angeles, CA2 days ago - ...start your extraordinary journey today. Position Summary The Community Manager will oversee all business operations at one of our apartment... .... The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate...Weekly payFull timeStart working todayWork at officeLocal areaFlexible hoursNight shiftWeekday work
Roscoe Property Management
Los Angeles, CA3 days ago $30 - $32 per hour
...proud to be named one of the top property management companies to provide affordable housing... ...is helping residents call one of our communities home, providing excellence in customer... ...and email Key Accountabilities Resident Relations + Customer Service Ensure a positive...For contractorsWork at officeLocal areaImmediate startFlexible hoursCommunitymanager
Gardena, CA2 days ago- ...3, 2026 at 6:00 AM Founded in 2008, YES Communities has established itself as a leader in the... ...housing landscape. Community Manager Position Overview As a Community Manager... ...limited to: evictions, collections, resident relations, maintain community budget, and protect...Temporary workWork at officeImmediate start
Yes! Communities
Glendale, CA17 hours ago - ...COMMUNITY MANAGER The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of... ...year experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education...Night shiftWeekend work
Asset Living
Los Angeles, CA2 days ago - ...Mayflower is actively seeking a passionate Community Manager to lead our Japanese-speaking community. This role involves building and nurturing a vibrant community while engaging with members directly both online and offline. Ideal candidates should have over a year of...Remote workFlexible hours
Mayflower
Los Angeles, CA4 days ago $55k - $65k
...Vision, PensionSalary Range: $55,000 -$65,000Job Summary: The Community Manager for HUD (Housing and Urban Development) and Tax Credit... ...Credit (LIHTC) requirements. This role involves managing tenant relations, coordinating maintenance, and ensuring the property meets all...Full timeFor contractorsWork at officeLocal areaPriority Dispatch
Bell Gardens, CA2 days ago$105k - $120k
...Property Manager - Luxury Apartments | Multifamily Leadership AMLI Marina Del Rey... ...Are you ready to lead a luxury apartment community in one of Southern California's premier... ...discipline, discharge, or other employment-related activities. Any artificial intelligence...Temporary workFor contractorsLocal areaAMLI Residential
Marina Del Rey, CA4 days ago$65k - $70k
...POSITION: Community Manager (Full-Time, Exempt) COMPENSATION : Pursuant to CA regulations, if this job is performed in CA, the annual... ..., office staff and leasing team members. Manage resident relations as they pertain to coordinating requests for repairs and maintenance...Full timeContract workWork at officeLocal areaRemote workCardinal Group Management
Los Angeles, CA4 days ago- ...Perks Advancement Opportunities Flexible Scheduling Competitive Compensation Job Summary We are seeking a dynamic Community Manager to join the team at our successful property management company. The Community Manager is responsible for managing all aspects...Flexible hours
HESS REAL ESTATE SERVICES INC
Los Angeles, CA4 days ago $80k
...Opportunities Are you a proven property management leader who knows how to drive occupancy... ...looking to connect with talented Community Managers who are interested in future... ...financial performance Excellent resident relations and customer service abilities...Full timeImmediate startLion Real Estate Group, LLC
Sherman Oaks, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Community Relations Manager. Be the first to apply!
Related searches
- community operations manager Los Angeles, CA
- community engagement coordinator Los Angeles, CA
- community coordinator Los Angeles, CA
- content and community manager Los Angeles, CA
- community lead Los Angeles, CA
- community impact coordinator Los Angeles, CA
- community business manager Los Angeles, CA
- community outreach coordinator Los Angeles, CA
- part time community coordinator Los Angeles, CA
- community manager remote Los Angeles, CA