Customer Support Engineer

Virtual Vocations Inc

As the primary technical point of contact for enterprise customers, the full-time Customer Support Engineer will provide troubleshooting and support for Reality Defender's deepfake detection platform while building relationships and ensuring customer success remotely from Europe. Key responsibilities Serve as the main contact for technical questions, troubleshooting, and API integration for enterprise customers Manage support tickets end-to-end, including triaging, diagnosing, and escalating issues to engineering as needed Assist with onboarding and implementation for new customers, focusing on API setup and integration testing Required qualifications 2-4 years of experience in customer support, technical support, or customer success at a B2B SaaS or API-based company Proficiency in technical troubleshooting related to APIs and integrations Experience supporting enterprise, financial services, or public sector customers is preferred Strong ability to communicate technical details to both engineers and business stakeholders Based in Europe, with the ability to support customers during European business hours

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Vacancy posted 2 days ago

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