Admissions Advisor

Admissions Advisor

The Admissions Advisor assists students in selecting the right program from diverse options and cultivates exceptional candidates from initial inquiry through application submission or initial registration. This position reviews student applications and recommends admission decisions for the unit's academic programs.

Responsibilities:

• Exercises professional judgment in reviewing, evaluating, and recommending applicants for admission using established guidelines.
• Responds to inquiries from prospective students and provides substantive information on admissions requirements, programs and curricula for our unit's programs, including our visiting international student programs; advises on entrance requirements, application procedures, financial aid availability, housing alternatives, etc; advises/guides prospective students through decision-making and application processes through phone, email, web, social media, in-person and group interactions.
• Uses professional knowledge and perspective to relate to prospective students to establish professional rapport and add to the student experience.
• Maintains an active caseload of prospective students, agents, partners, and other stakeholders and tracks activity via a variety of channels, including, but not limited to, Salesforce, Slate, Zendesk, Google Workspace, etc.
• Serves as liaison between students, parents, and programs and proactively supports communications with others participating in the recruitment, admissions, and student services process and refers prospective students to other parties as necessary; works with supervisor to develop communication and outreach strategy, as well maintain the prospective student web page and information; is proactive in identifying potential barriers within the student enrollment process and initiates steps resulting in resolution.
• Evaluates services to determine the impact of recruitment and admissions activities with the development of new and refined strategies for maximizing outreach and follow-up.
• Performs recruitment activities, including writing or editing materials, and representing the school/college/department at admissions events and other forums. Under direction and guidance, implements aspects of events to enhance recruitment and yield.
• Maintains an up-to-date database of prospective students, macros, and Zendesk articles; collects data to determine their needs; and manages and tracks them through the pipeline. Pulls data reports to help the supervisor assess recruitment progress, adjust communication strategies, application progress, and forecast yield.
• Consults with experienced-level staff or faculty when reviewing more complex applications. Provides support for recruitment travel at all levels of preparation as needed, including packing and transporting collateral; assists with related activities such as preserving student leads and maintaining contact; collects travel expenses; and inputs relevant information into Salesforce and other data resources.

Required Qualifications:

• Knowledge and experience working with a diverse student population, ranging from high school students to mid-career professionals and life-long learners.
• Ability to interpret program policies and procedures to prospective applicants and the public.
• Ability to maintain cooperative relationships with schools, universities, community organizations, and other institutions.
• Ability to communicate effectively orally and in writing.
• Desire to help students achieve their academic, professional, and personal goals.
• Ability to screen and evaluate a program's overall fit for a student's goals.
• Ability to evaluate the effectiveness of communication models and recommend alternatives or refinements.
• Ability to conduct trainings and provide guidance to students, in-person, via web, over the phone, and in writing.

Preferred Qualifications:

• Working knowledge of recruitment and student services for pre-collegiate, international students, and adult learners.
• Customer service or advising experience in an educational environment entailing one-on-one interaction.
• Working knowledge of developing recruitment strategies.
• Working knowledge of customer relationship management (Salesforce) and application systems (Slate), or comparable systems.

Education / Training:

• Bachelor's degree in a related area and/or equivalent experience/training.

Salary & Benefits:

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted hourly range that the University reasonably expects to pay for this position is $30.78-$41.84. This is a non-exempt, bi-weekly paid position. This is a full-time (40 hours/week) Career position eligible for UC benefits.

How to Apply:

To apply, please submit your resume and cover letter.

Other Information:

This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee. This position is covered by the collective bargaining agreement between the UAW (United Auto Workers) and the University of California Regents for SV. Conviction History Background: This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Mandated Reporter: This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter. Misconduct: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.