Client Support - Bilingual in Chinese

Compensation This is a non-exempt position, with $3,150 monthly during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500 per month. Role Summary The Client Support role is a fully onsite position in our Plano office, 5 days a week. This position is critical to interact directly with our merchants and support our sales effort with partners. Responsibilities Processing client applications for different credit card processing services and input client information into the company client management system. Listening and responding to customers’ concerns and needs; identifying customers’ requirements and providing appropriate solutions. Checking to ensure that appropriate changes were made to resolve clients’ problems. Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, and actions taken. Contacting clients to respond to inquiries or to notify them of new regulations or planned adjustments. Serving as a liaison or translator between merchants and Priority Payment System or FirstData to resolve funding or terminal issues. Providing technical assistance and support for incoming queries and issues related to terminal hardware. Scheduling work to ensure accurate phone coverage, monitoring priority of calls and shifting escalated calls to assure resolution of problems. Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness. Qualifications Must be authorized to work in the US at the time of hire. We are an E-Verify employer. Bilingual proficiency in Mandarin-Chinese is required, including reading and writing. Strong communication skills, critical thinking, detail-oriented, and analytical abilities. Able to actively listen to clients and interact with them in a friendly and patient manner. Able to take initiative to solve problems effectively. Self-motivated to learn new systems and installation of products. Able to accomplish tasks before deadlines and be detail-oriented. Able to work efficiently as part of a team and as an individual. Proficient with Excel and Word. At Let’s Go uP, we are an equal employment opportunity employer. #J-18808-Ljbffr Universal Processing LLC (uP)