Assistant General Manager

This position is with Dukart Management LLC, an independent franchisee of McDonald's restaurants. Dukart Management owns a license to use McDonald's logos and food products in operating its restaurants, but it is a separate company and employer from McDonald's USA. As your employer, Dukart Management is solely responsible for all employment matters at its restaurants, including hiring, firing, discipline, supervision, staffing, and scheduling. McDonald's USA has no control over these employment matters and will not receive or be involved in your employment application or hiring decisions. Known for its commitment to quality, customer service, and people development, Dukart Management operates several McDonald's restaurants in the region and strives to provide a supportive, growth-oriented workplace. The company is also dedicated to positively impacting the local communities where it operates. About the Role As an Assistant General Manager, you'll play a vital role in leading daily restaurant operations while developing the skills and experience to advance into a General Manager role. Working closely with the General Manager, you'll ensure every shift runs smoothly, team members are supported, and guests enjoy a fast, accurate, and friendly experience every visit. You'll help oversee restaurant systems including training, food safety, inventory management, and people development—building both your leadership skills and operational expertise along the way. What You'll Do: Lead restaurant operations during assigned shifts to deliver a great guest experience Support department areas such as Guest Experience, Kitchen Operations, and People Development: Guest Experience: Ensure team members deliver exceptional hospitality, maintain organized service areas (Front Counter, Drive-Thru, McCafé), and execute promotions effectively Kitchen Operations: Maintain food safety, quality, and speed standards, manage food costs, and ensure kitchen team training on menu items and procedures People Development: Assist with hiring, onboarding, training, and scheduling to meet sales and profit goals while fostering an engaged, motivated team Handle escalated customer concerns with professionalism and empathy, leading effective customer recovery to turn challenges into positive experiences Monitor performance metrics, set goals, and provide feedback and coaching Manage inventory, cash control, and operational systems to support profitability Promote a positive work environment that upholds our culture of respect, teamwork, and accountability Partner with the General Manager to identify opportunities for operational and people improvement What You'll Bring (and Learn): Previous experience in people management and training Strong leadership, communication, and interpersonal skills Proven ability to manage operations, inventory, and financial records Excellent customer service and problem-solving skills, including experience resolving escalated guest issues Ability to uphold and enforce company policies and standards Restaurant or food service experience preferred We're a locally owned McDonald's organization that values respect, teamwork, and growth. Our leaders are developed from within, our ideas are heard, and our success is shared. Here's what we offer: Predictable, flexible schedules that fit your life A leadership-focused culture built on teamwork and accountability Recognition for great work and career milestones Growth opportunities in leadership, business management, and people development Educational benefits through Archways to Opportunity, including: Free high school diploma program College tuition assistance English language learning Career advising and development resources Exclusive partnership with Colorado Technical University (CTU) — earn associate, bachelor's, or master's degrees with reduced or fully covered tuition Locally owned and operated—your leadership directly supports our community Here, your effort counts, your leadership is valued, and your growth is supported—whether you're leading shifts today or preparing for a restaurant management career tomorrow. McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact View email address on click.appcast.io. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches. #J-18808-Ljbffr McDonald's