Front of House Manager

Job Description

Job Description

Easy Bistro & Bar is a 21 year old Michelin Guide American South recommended bistro in the West Village area of Chattanooga. Our other restaurants are small boutique-like concepts in the Southside (Main Street Meats) & St. Elmo neighborhoods (Little Coyote). Our goal is to set the standard of culinary, beverage, & service in our region of restaurants. We are currently hiring for a FOH Manager to join our current team!

Our work environment includes:

• Modern office setting. Daily work with wine director & events manager.
• Food provided (family meal daily) as well as manager meals.
• Tip Pool cash benefits.
• Growth opportunities (we plan to open other concepts).
• Business-casual work attire.
• Company perks to include wine tasting, caviar tasting, all inclusive of furthering education.
• On-the-job training for one month consisting of server, bar, and manager training.
• Safe work environment.

We are seeking an experienced and skilled Front of House Service Manager to lead our front of house team. The ideal candidate will have a strong background in restaurant management, excellent communication skills, and the ability to motivate a professional sales team. The Service Manager will be responsible for ensuring our service operations run smoothly and efficiently, while also providing an exceptional customer experience.

**Responsibilities:**

- Manage and direct the service team to ensure all work is completed in a timely and efficient manner.

- Oversee all aspects of service operations, including scheduling, inventory management, and labor allocation.

- Develop and implement service strategies to increase customer satisfaction and drive sales.

- Train and mentor service team to improve their skills and knowledge.

- Collaborate with the team to identify upsell opportunities and increase revenue.

- Handle customer complaints and concerns in a professional and courteous manner.

- Demonstrate a strong commitment to customer service, with a focus on providing a positive experience for every customer.

- Identify opportunities for process improvements and implement changes as needed.

- Maintain a clean and organized work environment with your team. These include maintaining weekly cleaning tasks and daily sidework tasks.

**Skills:**

- Excellent communication. Not afraid to give constuctive criticism when needed.

- Multi tasking is a must. Ability to maintain standards when multiple things are happending at once.

- Experience with wine service. How to properly open and pour a bottle of wine.

- Experience in training.

- Strong service writing skills.

- Excellent customer service skills.

- Ability to upsell and promote services to customers.

- Strong organizational and management skills.

- Ability to work well under pressure and maintain level headedness.

- High school diploma or equivalent required.

- Post-secondary education in a related field is an asset.