Professional Services Client Delivery Manager - EM, COOP, & BCM

Resilience360 Advisory - Job Posting #368 Position: Professional Services Client Delivery Manager – EM, COOP, & BCM Status: W2 Contract (Potential to stay Contract or Convert to Permanent after a 90-day Probationary Period) – Need is for 20-40 Hours/Week Location: Charlotte, NC – Local Candidates Only Salary: Based on Experience Travel: Up to 25% Applicants must have authorization in place to work in the USA (USA Citizenship or Green Card) Overview Our client, a growing professional services firm, is building a delivery engine that scales, and they are seeking a Client Delivery Manager to serve as the architect of that engine. We are looking for a builder who is energized by taking a delivery function from where it is to where it needs to be: repeatable, profitable, and a place where the best practitioners want to do their best work. Leadership. Lead, mentor, and develop a distributed delivery team. Build a culture of delivery excellence aligned with the company's core values. Partner with the CEO on capacity planning and talent strategy. Service and Delivery. Own end-to-end delivery excellence across client engagements. Define, enhance, and govern the delivery methodology and playbook. Serve as the senior escalation point for complex client situations. Operational Excellence. Own portfolio-level financial accountability including utilization, gross profit margin, and project profitability. Build and maintain a reporting rhythm that surfaces insights to leadership. Account Management. Cultivate long-term client partnerships. Anticipate client needs and partner with the CEO on strategic expansion within existing accounts to drive revenue growth and client retention. Responsibilities Lead, mentor, and develop the delivery team through regular coaching, performance management, and professional development. Own and enhance the delivery methodology. Take ownership of the existing playbook and continuously evolve it. Improve processes, tools, and templates that make the engagements scalable, repeatable, and efficient across client types and sectors. Own end-to-end delivery quality and timeliness. Maintain quality review processes, conduct final reviews of work products, and ensure every deliverable reflects standards before client submission. Serve as the senior escalation point. Resolve complex client delivery challenges with empathy, urgency, and partnership, protecting client outcomes and the brand. Manage the 1099 cadre and subcontracted partner firms. Ensure delivery quality, healthy partner relationships, and sustainable margin structures across the contractor bench. Own portfolio-level financial accountability. Establish and enforce project management standards. Own utilization, gross profit margin, and profitability across the portfolio. Build and maintain a reporting rhythm. Track project health, utilization, financial performance, and risk through dashboards. Forecast capacity and partner on talent strategy. Forecast resource needs, optimize allocation across concurrent projects, and balance workload. Partner with the CEO and Director of Administration on capacity planning and talent strategy to attract, develop, and retain top talent. Support strategic account growth. Support the CEO in identifying expansion opportunities within existing accounts and contribute to proposal efforts. Ideal Candidate This role is for a seasoned consulting leader who has already led delivery teams and project portfolios at scale. The ideal candidate brings capability and disposition to build. A leader with executive presence – a track record of delivering consulting services at scale and a builder’s mindset energized by taking a delivery function to scale. Skilled in operational craft of consulting delivery – resource planning, capacity forecasting, timeline management across multiple clients, and conversant in financial analysis for profitability and gross margin reporting. Strong written and verbal communication, ability to adapt audiences, and experience presenting to director-level and executive stakeholders. Capable of delivering the full lifecycle of emergency management and business resilience – integrating crisis management, communications, business continuity, and risk management, with discipline to set excellence standards and achieve them. Customer-focused and collaborative, cares deeply about outcomes, with a leadership style valuing learning, humility, and a growth mindset. Minimum Requirements Must live in metro Charlotte, NC. 8+ years of professional services experience in business continuity, continuity of operations, and emergency management consulting. Demonstrated experience producing BIA, BCP, COOP, EOP, THIRA, risk assessments, risk registers, and HVA as primary or significant author. Master’s degree in business, leadership, public administration, emergency management, risk management, or a related discipline. Proficiency with modern collaboration and document-development tools. Preferred Qualifications Previous experience working in a consulting environment with a desire to transition to a small business and make a more meaningful direct impact. Previous experience managing a portfolio of $5M+ in concurrent engagements. Experience working in the private sector, government, and transportation sectors. Ideal credentials: Certified Business Continuity Planner, Certified Emergency Manager, or Risk Management certifications. We value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable protected characteristics. #J-18808-Ljbffr