Operations Manager - Norfolk, VA

Operations Manager Job Details:

Location: Norfolk, VA

Hours: Variable

The Operations Manager is responsible for planning, coordinating, staffing, and executing all cleaning operations surrounding special events. This role ensures all post-event areas are reset to venue standards within strict timelines while maintaining safety, quality, and customer satisfaction.

The ideal candidate thrives in fast-paced environments, can manage large teams, and understands the balance between service quality, labor budgets, and operational logistics.

Key Responsibilities

• Event Planning & Scheduling
• Collaborate with venue management on event calendars, scopes, priorities, and turnaround requirements.
• Build staffing plans and shift schedules based on projected cleaning needs, square footage, attendee count, and service standards.
• Coordinate post-event recaps with venue stakeholders.
• On-Site Leadership & Execution
• Supervise on-site cleaning teams during post-event operations.
• Provide clear direction and delegation to ensure timely completion of tasks.
• Monitor work quality, safety compliance, and overall service performance.
• Workforce Management
• Conduct team briefings to review expectations, equipment, and safety procedures.
• Interview and train employees on proper cleaning standards, equipment use, and venue-specific protocols.
• Equipment & Supply Coordination
• Ensure proper staging and deployment of cleaning equipment (scrubbers, Kaivac units, extractors, wet/dry vacs, etc.).
• Manage inventory, chemicals, PPE, and consumables required for event turnaround.
• Reporting & Client Communication
• Provide recap summaries and improvement recommendations.
• Address client feedback promptly and professionally.

Qualifications

• 2-5+ years of experience in operations, venue management, janitorial services, or related leadership roles.
• Demonstrated ability to manage diverse teams in fast-paced, time-sensitive environments.
• Strong communication, problem-solving, and decision-making skills.
• Ability to work irregular hours, including evenings, weekends, and holidays based on event schedules. Schedule varies.
• Bilingual (English/Spanish) a plus but not required.
• Must live on the Virginia Beach side of HRBT

Benefits

• Competitive salary
• Healthcare benefits
• Paid time off and holiday pay
• Professional development and advancement opportunities

About Us:
Proudly serving Virginia since 1974, ServiceMaster Services is the go-to provider of daily janitorial services. Moreover, we boast numerous remarkable long-term employees, a testament to our competitive benefits and, more importantly, to the value we place on our people and work environment. Come see why. Contact us today!

housekeeping, housekeeper, cleaning, custodian, cleaner, janitor, janitorial, EEO