Specialist

Job Summary The Campus Experience Specialist supports the daily operations of the Student Success Navigation Hub and the Faculty Support Center at the assigned campus. As a frontline, student- and faculty-facing member of the Campus Experience team, the Specialist provides high-quality customer service, assists with campus wayfinding and resource navigation, and helps maintain welcoming and inclusive campus spaces. Working under the direction of the Manager of Campus Experience, the Specialist ensures consistent service delivery, supports campus life and operations, and contributes to a cohesive and coordinated One College Experience. This position plays a key role in helping students navigate college processes, supporting faculty instructional needs, and promoting a sense of belonging on campus. This part-time position is based at the Westpointe Campus and requires consistent on-site presence during the following scheduled hours: Monday – 12:30 pm – 7:00 pm Tuesday – 12:30 pm – 7:00 pm Wednesday – 12:30 pm – 7:00 pm Thursday – 12:30 pm – 7:00 pm Essential Responsibilities Student Success Navigation Hub Support Provide warm, inclusive, and professional frontline service to students and visitors across in-person, phone, email, and virtual interactions. Assist students in navigating admissions, registration, financial aid basics, student records, testing/placement, and general college wayfinding. Offer triage and problem-solving for common questions, making timely referrals to appropriate campus and community resources. Support OneCard operations, including card issuance, replacement, transit pass loading, and cash handling in accordance with college policies. Monitor and document service usage and common questions; share observations with the Campus Manager to support continuous improvement. Support lost-and-found procedures in line with campus protocols. Faculty Support Center Provide friendly, timely frontline assistance to faculty using the Faculty Support Center. Support instructional readiness by assisting faculty with supplies, mail distribution, printing, workspace support, and basic navigation of college systems and processes. Provide basic classroom and instructional technology support (e.g., classroom access, simple troubleshooting, connecting with IT, Canvas support when needed). Train or assist faculty in using printers, copiers, scanners, and basic instructional equipment. Monitor service usage and common faculty support needs; share trends or concerns with the Campus Manager. Maintain daily activity reports and help ensure the Faculty Support Center and faculty work areas remain clean, organized, and welcoming. Support final exam logistics as assigned. Campus Experience Operations Promote a sense of belonging to foster inclusive, cohesive, and consistent campus experience. Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC’s standards for inclusivity and belonging. Support campus life and operations through campus events, including room setup, signage placement, space preparation, and basic A/V coordination. Submit and track facilities, custodial, and IT work orders under the direction of the Campus Manger. Assist with classroom access, opening/closing routines, and campus safety procedures as assigned. Provide accurate general information about campus resources, services, events, and wayfinding. Collaboration & Communication Communicate proactively with the Campus Manager of Campus Experience, sharing updates, service trends, concerns, and recommendations. Maintain accurate information about campus services, hours, locations, and institutional policies and procedures to ensure a cohesive, coordinated One College Experience. Participate in team meetings, required trainings, and professional development. Build strong working relationships with colleagues across the Navigation Hub, Faculty Support Center, academic departments, Student Affairs, Public Safety, Facilities, and other campus partners. Other Duties as Assigned Support additional campus operations and institutional priorities as requested by the Campus Manager of Campus Experience. Knowledge of Student support services including Admissions, Registration, and student record information Basic financial aid, veterans’ services, and academic advising Customer service principles and best practices FERPA and confidentiality standards MySuccess Basic computer operations, printing systems, and office software General campus operations, safety protocols, and emergency procedures Principles of equitable, inclusive, and student-centered service Skills Strong communication skills across diverse populations Excellent customer service, problem-solving, and interpersonal skills Ability to navigate computerized student information systems (Banner preferred) Proficiency with Microsoft Office Suite and standard office equipment Attention to detail and accuracy Ability to learn new systems and processes quickly Professional phone, email, and in-person communication skills Ability to Triage basic student issues to provide timely resolution or referral Provide high-quality, inclusive service to students, faculty, staff, and visitors Work independently and as part of a team in a fast-paced environment Prioritize tasks and manage multiple responsibilities Follow established procedures and apply sound judgment Maintain confidentiality and adhere to college policies Support students and faculty from diverse cultural, socioeconomic, and ability backgrounds Communicate clearly and respectfully with all members of the campus community High school diploma or GED Basic computer literacy and ability to operate standard office equipment Ability to communicate effectively with a broad range of people One (1) year post–high school education One (1) year full-time (or equivalent) customer service or office experience Experience working in higher education or student support services Experience with Banner, Transact, Eretrieve, or MySLCC Bilingual or multilingual (Spanish preferred) #J-18808-Ljbffr