Inside Sales Associate

Job Description

Job Description

Join our Team of Employee Owners!

Why work for a company when you can own it?

Cummins-Wagner Co. Inc is a 100% Employee Owned Company, representing industry leading manufacturers of pumps, air compressors, vacuum, and heat transfer equipment. From our Annapolis Junction, MD location we provide comprehensive pre-sale & post sale support including, design, packaging and service.

Job Title: Inside Sales Associate

Department: Thermoflo Equipment 

Location: Pittsburgh, Pennsylvania

Reports To: Inside Sales Manager

Job Overview: 

Inside Sales Associates are responsible for fielding customer requests (internal & external); assessing the customers’ needs and providing solutions in a timely manner; preparing customer proposals; supporting pre-order and post-order processes; and building relationships with customers and principals. A successful associate will be a motivated individual with a high level of organization and technical expertise to support both internal and external customers. Essential characteristics for this position include excellent oral and written communication skills, teamwork, attention to detail, a sense of urgency, and understanding of the customer experience

Our Most Successful Inside Sales Associates:

• Possesses superior communication, analytical, and organizational skills  
• Exhibit goal-oriented behaviors and a customer-focused attitude 
• Customer-focused with the ability to cultivate relationships with customers and build rapport
• Self-motivated and demonstrates a strong sense of urgency
• Apply extensive attention to detail to all tasks
• Toggle between projects and responsibilities with ease
• Demonstrate mechanical aptitude 
• High School Diploma Required – 2 or 4 year-degree with emphasis in mechanical or technical field is a plus
• 1-2 years of related experience preferred
• Must be able to pass background and reference checks, as well as a drug test

Scope of Responsibility: 

• Effectively communicate with a broad array of customers, including engineering, maintenance, and purchasing staff.
• Review and evaluate various RFQs & specifications.
• Provide professional and prompt responses via phone, fax, email, in‐person, etc.
• Prepare quotations and proposals, and execute a follow‐up process utilizing company tools and guidelines.
• Provide professional and prompt responses via phone, fax, email, in‐person, etc.
• Always provide a positive customer experience
• Maintain customer contact information, per current procedures. 
• Provide prompt technical & administrative assistance to all internal customers.
• Develop and maintain product expertise and market understanding.
• Maintain positive relationships with principals and establish effective marketing practices for their products.
• Keep an organized & resourceful work environment.
• Be a role model for constant learning and improvement.
• Occasional travel for training or other business purposes.
• Perform all other duties as assigned

Cummins-Wagner Gives Back to Employees:  

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Short & Long-Term Disability Insurance