Customer Advocate

Job TitleFounded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!Responsibilities & QualificationsThis is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST's "face" to our customers and potential customers.Responsibilities:Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and communityCustomer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract termRoute: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehiclesSales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectivesProduct Management: load outs, inventories, quality-stains/damage, tape changesProduct Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product applicationLoad truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route booksUnload Truck: check-in, empty soil carts, weigh cartsAccount appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bagsTruck Maintenance: timely communication of repairs, PM, accidentsPaperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirementsMinimum Qualifications:Minimum of 3 years of experience within sales or a route sales roleMust possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.Ability to lift 25 pounds on a frequent basisAbility to drive commercial motor vehicle for up to 10 hours dailyHigh School Diploma or equivalentValid Driver's License and Excellent Driving RecordSense of direction/knowledge of areaCompany Values & BenefitsRequired Competencies:Be Respectful: Value all we come in contact withBe Remarkable: Create a positive moment with every interactionBe Safe: Keep ourselves and those around us safeBe Honest: Be guided by truthfulness in all we doBenefits:Weekly payMedical, Dental, VisionPet, Legal, and Hospital Indemnity Insurance401k (match)Paid Time Off PackagePaid Parental LeaveTuition ReimbursementReferral ProgramGreat company cultureCollaborative team environmentEOE / Drug-Free WorkplaceWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.