Membership Supervisor | Drive membership growth across every site you touch

Membership Supervisor

Drive membership growth across every site you touch

Job Category: Individual Contributor

Full-Time

On-site

El Car Wash - Dr. Phillips 7659 Majorca Pl Orlando, FL 32819, USA

Description

What You'll Own

Sales Training Delivery - Lead structured sales training sessions twice a month across the Orlando area more often when business needs call for it. Keep content fresh, practical, and tied to current capture rate priorities.

Site Visits & Field Coaching - Visit 56 stores per week across the Orlando area to observe CXA performance, coach in the moment, and reinforce what good looks like. One site minimum per day, two maximum, averaging 8 hours including travel.

Visit Documentation - Complete a Jolt form for every store visit capture observations, actions taken, and follow-ups needed. Documentation is how your work compounds across the team.

CXA Mentorship & Development - Share best practices, model strong sales techniques, and give CXAs the feedback they need to improve. Track trainee progress and stay consistent with follow-through.

Performance Monitoring - Track and report on Capture Rate and overall sales performance. Use the data to spot what's working, what's not, and where to focus next.

Red Flag Follow-Through - Partner with Site Managers on Red Flag reports to ensure timely resolution and consistent performance improvement across sites.

Cross-Functional Partnership - Work with regional managers to identify training needs, align on sales goals, and make sure membership processes stay consistent across every location you cover.

What You Bring

• Proven experience in sales training, sales coaching, or a related field with a strong grasp of sales techniques and methodologies
• Excellent communication and interpersonal skills you can motivate, coach, and hold people accountable in the same conversation
• Strong organizational skills and attention to detail to manage training schedules, visit cadence, and documentation
• Ability to work independently in the field while collaborating closely with site teams and regional partners
• Valid driver's license, reliable transportation, and willingness to travel daily across the Orlando area
• Bilingual English/Spanish is a plus

How You Show Up ECW Competencies

• Sales Expertise You know what drives capture rate and can teach it in plain language that CXAs actually apply on the floor.
• Communication You adapt how you deliver feedback direct when it matters, supportive when it lands better and people leave conversations clear on next steps.
• Analytical Thinking You read the numbers, spot the patterns, and turn performance data into specific coaching actions.
• Organizational Skills You manage a multi-site schedule, documentation, and follow-ups without dropping balls.
• Adaptability You adjust your approach to fit the site, the CXA, and the day because no two visits are the same.

Why El Car Wash: Fast-paced, team-driven, and customer-obsessed El Car Wash is where you bring the energy and make every detail count. Florida's #1 express car wash and growing. Join us.

What You'll Get

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match yes, free money
• FlexTime PTO (front-loaded)
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• On-the-job training and real career growth through ECWU
• FREE car washes

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.