Account Sales Manager

Account Sales Manager

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Account Manager Overview

The Account Manager (AM) addresses critical business challenges while developing new and expanding existing customer relationships. The AM focuses on understanding each customer's environment and aligning Ricoh solutions with their mission-critical goals through strong relationships with decision-makers and key influencers.

Job Duties and Responsibilities

• Drive business development activities to grow Ricoh's market presence.

• Develop a deep understanding of the customer's environment to identify opportunities within new and existing accounts.

• Build relationships with decision-makers and influencers to generate sales opportunities and increase market share.

• Identify, uncover, and solve critical customer business challenges through research and strategic questioning.

• Understand how customers make buying decisions, focusing on business needs rather than predefined products or services.

• Clearly differentiate Ricoh's capabilities by using storytelling to illustrate how Ricoh accelerates digital transformation.

• Articulate how purchase decisions impact a customer's financial performance.

• Develop and confidently deliver compelling presentations, both in person and virtually.

• Demonstrate exceptional verbal and written communication skills.

Qualifications (Education, Experience, and Certifications)

• Bachelor's degree or equivalent experience required.

• Minimum of 3 years of demonstrated business development experience.

• Experience in an IT and/or software services environment preferred.

• Knowledge of document workflow solutions and business processes preferred.

• Foundational understanding of P&L components.

• Strong ability to research and analyze customer environments to support meaningful business conversations.

• Proven ability to manage multiple accounts simultaneously while maintaining attention to detail.

Knowledge, Skills, and Abilities

• Demonstrated success using collaboration to build influence and drive outcomes.

• Solid understanding of the solution design process.

• Brings thought leadership to customer engagements.

• Outstanding written and verbal communication skills.

• Proven ability to develop and maintain professional relationships with key stakeholders.

• Maintains current knowledge of Ricoh products and solutions.

• Ability to assess customer environments and develop strategies to extend and expand core services across the enterprise.

• Strong learning agility.

• Ability to navigate customer approval processes by creating sponsors and advocates.

Working Conditions, Mental, and Physical Demands

• Primarily office-based work environment with standard lighting, ventilation, temperature, and noise levels.

• Work assignments are varied and may require interpreting and applying complex information, data, and instructions, as well as preparing and presenting diverse materials.

• Minimal physical effort required; work is largely sedentary but may include occasional walking, standing, bending, reaching, or lifting items under 10 pounds (e.g., papers, files).

• Moderate dexterity required for routine tasks such as keyboarding and tool use.

• Approximately 20% travel required, including potential overnight travel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.