Delivery Training Area Manager

At Amazon we are working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and dependable people. We are looking for motivated customer-focused individuals to fulfill the role of Delivery Training Area Manager. This role operates as part of Delivery Station Leadership while supporting the initiatives of the Integrated Last Mile Driver Academy (iLMDA) program. This role is vital in driving and supporting concentrated driver training for a various delivery stations.

The iLMDA program offers an immersive training experience for Delivery Associates. The program leverages various platforms including Virtual Reality Driving Simulators and Slip-Trip-Fall simulation to provide a multifaceted approach to driver training. It incorporates practical hands-on training including a real-world on-road driving experience providing for a comprehensive experience for delivery associates.

As Delivery Training Area Manager your core responsibilities would include establishing and maintaining the right driver training culture in your delivery station including managing a team of hourly Delivery Trainer associates ensuring their deployment development and productivity meets the needs of internal customers. You will act as a proactive and productive liaison working closely with Delivery Service Partners and other stakeholders to make a positive impact on critical business metrics such as safety quality productivity and customer experience.

Key job responsibilities
Key Responsibilities and Job Elements:

Manage driver training to established benchmark standards including safety quality productivity ensuring adherence to standards policies and procedures.

Manage and provide leadership and direction to a team of 6-10 Delivery Trainers (DTs) offering mentorship coaching and support to support career development and optimize their performance.

Collaborate with stakeholders including Delivery Service Partners (DSP) On Road Staffing (ORS) and Business Coaches (BC) to foster partnerships and align training initiatives with organizational goals.

Enhance station oversight of driver training activities including monitoring and evaluating performance metrics such as the DSP Scorecard Training Capacity Pipeline Management and OTR Quality Metrics.

Drive continuous improvement in driver training processes and programs by auditing training and implementing actions using available data and tools to analyze and construct strategic plans which to drive best practices and improve performance.

Work in an environment where the noise level varies and is subject to variable temperatures and weather (driver training includes outdoor activities).

Lift up to 49 pounds stand and walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach.

Work a flexible schedule/shift/work area including weekends and/or holidays

Up to 75% travel; Travel to multiple sites from your hub station.

A day in the life
The DTAM is the single-threaded owner of training execution within the iLMDA hub responsible for more than just coordinationthey own throughput training quality classroom space readiness and issue escalation tied directly to performance and safety.
This role operates at the intersection of Operations Learning and Programmatic leadership and is designed to function as a strategic lever within the station. The DTAM manages Delivery Trainers and partners with PIE DSPs OTR DDWS BCs and various other stakeholder teams to ensure outcomes are consistent data-driven and aligned with broader performance and business goals.
iLMDA wiki- the team
The Last Mile Delivery Academy (LMDA) in 2022 at DDE6 in Denver CO as a standalone driver training facility supporting five delivery stations Delivery training in the Denver 2024 DT&P began to launch iLMDA to consolidate delivery training within one hub delivery station.

The program employs a range of training modalities such as Virtual Reality and Slip-Trip-Fall simulation to offer a multifaceted approach to driver training. It involves a practical hands-on training methodology which includes a real-world on-road driving experience ensuring a well-rounded training program.

- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Relevant experience in using data analytics to solve problems such as customer partner or business performance issues
- Ability to earn your non-CDL DOT Regulated Qualification (paid by Amazon)

- 1 years of performance metrics process improvement or lean techniques experience
- Experience working with and delivering training/information to peers hourly associates as well as exempt personnel

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY Hamburg - 70000.00 - 90900.00 USD annually

Required Experience:

Manager

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