SWF - Parking Technician

Job Description

Job Description

Business Unit:  SWF – New York Stewart International Airport

Reports To:  Landside Supervisor

FLSA Classification:  Non-Exempt

Job Category:  Regular, Full-Time

Union:  None

Primary Work Location:  On-site; New York Stewart International Airport

Country:  United States

The Company

Founded in 1927 as a division of Pan American World Airways, Avports is an experienced and trusted airport manager and operator. Today, the company operates with over 650 staff at 14+ airports across the US and the Caribbean, with that number slated to grow to 800 during the next year with the addition of new airport projects.

Avports has historically managed and operated a portfolio of airport operations and maintenance (O&M) and public-private partnership (P3/PPP) contracts at more than 30 US airports. These airports have diverse operations, encompassing commercial and general aviation airports, passenger terminals, joint-use airports, heliports, NASA facilities, and spaceports. The company is working to integrate electric aviation, hydrogen fuel cells, and zero-emission decarbonization concepts in existing airport environments.

New York Stewart International Airport (SWF) 

New York Stewart International Airport (SWF), located at 1180 First Street, New Windsor, NY 12553, serves the Hudson Valley and surrounding region approximately 60 miles north of Manhattan near Newburgh and New Windsor, Orange County. Owned by the Department of Transportation, leased by the Port Authority of New York and New Jersey (PANYNJ) and operated by Future Stewart Partners (FSP/Avports) under a long-term agreement, SWF is a FAA Part 139 certified commercial service airport offering scheduled passenger service and cargo operations. The airport plays a key role in regional transportation and economic development and is committed to safe, efficient, and customer-focused airport operations.

Job Summary

An ambassador of the company; professional, ethical conduct is critical at all times. Responsible for the timely and efficient monitoring of the Parking Control System and responding to all customer parking problems in the Terminal Parking Lot. Also performs Customer Service Representative duties as required. Shift work, including weekends, is required.

Essential Job Functions

• Meet and greet terminal patrons and provide directions or other assistance, as requested, while always presenting a friendly, helpful image of the Airport.
• Participate in customer feedback programs including administering surveys to the traveling public.
• Monitor the PARCS system in the command center.
• Be familiar with bus and train schedules and other transportation options to and from the airport.
• Complete understanding of the Parking Control System and the ability to troubleshoot and correct problems as they arise.
• Accurately quote parking fees, schedules, current flight destinations, and days available.
• Correctly explain Stewart International Airport parking policies and procedures to customers as needed.
• Monitor parking lot activity and report irregularities or safety concerns to supervisors.
• Assist with custodial duties and other terminal-related tasks as assigned.
• Other duties as assigned.

Core Competencies

• Accept ownership and accountability, consistently delivering accurate, high-quality results with a sense of urgency.
• Demonstrate reliability, punctuality, and consistency in all work.
• Manage multiple priorities effectively in a fast-paced environment.
• High attention to detail, sound judgment, and conscientiousness in all work.
• Communicate clearly and professionally in written and verbal form.
• Work collaboratively and support team goals.
• Seek, receive, and apply constructive feedback to support ongoing development.
• Drive continuous improvement through innovative and cost-effective solutions.

Required Skills & Qualifications

Education & Experience

• High school diploma or equivalent required.
• Prior customer service experience preferred.

Licenses, Certifications & Eligibility

• Must be eligible to obtain all Airport staff access and security clearances.

Technical & Functional Skills

• Ability to operate parking control systems and communicate clearly with the public.

Work Authorization & Travel Requirements

• Must be authorized to work in the United States without sponsorship.
• Must comply with airport credentialing requirements and security clearance to work in secure areas.
• Position involves shift work including weekends and holidays.

Work Environment, Physical & Cognitive Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle to feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell. The employee is occasionally required to sit. Must regularly lift and/or move more than 25 pounds. Specific vision abilities required include vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Applies to all team members, including those represented by a labor union or bargaining unit. If any part conflicts with a collective bargaining agreement (CBA), the CBA will take precedence. The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, the Company will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.

Equal Employment Opportunity

We are an equal opportunity employer and are committed to providing a workplace free from discrimination. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. We provide reasonable accommodation for qualified individuals with disabilities and encourage applications from all qualified candidates.

Compensation & Benefits Overview

• Benefits may include:
• Medical, Dental, and Vision Plans
• Health Savings and Flexible Spending Accounts
• Short- and Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan
• Paid holidays, vacation, and sick leave
• Professional development opportunities