Manager of Youth Success

Position Title: Manager of Youth Success

FLSA: Exempt, Full-Time

Compensation Range: $85,000-$92,000 annually with full benefits

Schedule: 40 hours/week | Monday - Friday, with some nights and weekends

Location: 100% In-Person, on-site in San Francisco, CA

Mission:


Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area's oldest Black-led, Black-serving nonprofit organizations with 106 years of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community, and we welcome all individuals from all cultures and ages, from 0 to 99, who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, ranging from hot meals to childcare, academic support, and senior services.

Summary:

Booker T. Washington Community Service Center (BTWCSC) seeks a highly reliable, collaborative, professional, and results-driven Manager of Youth Success to support our dynamic, multi-service organization in meeting both short-term and long-term operational goals while sustaining continued growth. BTWCSC is a proud partner site of the Children's Defense Fund (CDF) Freedom Schools® program, a nationally recognized model that centers literacy, cultural identity, leadership development, and youth empowerment. Core components of this model-including the Integrated Reading Curriculum (IRC) and daily Harambee (community-building gatherings rooted in African traditions)-are embedded into our youth programming to foster academic growth, positive identity development, and a strong sense of community.

The Manager of Youth Success will be part of the Youth and Transitional Age Youth (TAY) Team and will be responsible for managing the programmatic functions for K-8 youth programming at 2 sites in the Fillmore Western Addition- Ella Hill Hutch CSC and Hayes Valley Clubhouse. BTWCSC consists of 2 community centers with gymnasiums, a childcare facility, garden, community programs space, music studio, administrative offices, and 50 units of service-enriched permanent affordable housing, for low-income families, seniors and youth transitioning from foster care and homelessness at 800 Presidio, which is a 72,000 square foot facility.

This newly created role will oversee all K-8 programming at BTWCSC's expansion sites at Ella Hill Hutch Community Center and Hayes Valley Clubhouse, ensuring alignment in program quality, staffing structure, and implementation across sites. The Manager will be responsible for ensuring that programming at these sites reflects the same standards of excellence, culturally relevant practices, and fidelity to the Freedom School model as the main BTWCSC site.

Under the leadership of the Associate Director of Expanded Learning & Enrichment, this role is responsible for ensuring strong day-to-day operational effectiveness, program success, and coordination of activities across the Center, including youth programming, and events. The Manager will also contribute to the financial sustainability of BTWCSC by supporting efficient operations and resource management.

A core component of this role is leading a data-driven approach to youth development and program quality. The Manager of Youth Success will oversee systems for tracking student success, including attendance, academic progress, reading assessments, social-emotional learning (SEL) outcomes, and program participation. This includes ensuring accurate data entry and reporting through platforms such as Airtable and DCYF CMS, analyzing trends to inform program improvements, and using data to drive decision-making, strengthen outcomes, and meet grant and organizational performance goals.

As part of BTWCSC's commitment to high-quality youth development, the Manager of Youth Success will engage in ongoing professional development aligned with the CDF Freedom Schools model, including participation in national training held annually from May 30 through June 7 in Tennessee. This training supports staff in effectively implementing IRC, facilitating Harambee, and maintaining fidelity to the Freedom School approach across programming.

Essential Duties:

Program Operations & Management
Oversee daily operations of the K-8 afterschool and summer programs, ensuring safe, structured, and engaging environments for all participants. Develop and manage program schedules, including classroom coverage, enrichment rotations, academic support, and field trips, to ensure effective and efficient delivery of services. Coordinate all field trip logistics, including permission slips, transportation, staff assignments, and safety oversight.

Staff Supervision & Development
Supervise, coach, and evaluate K-8 program staff, including youth specialists, youth aides, and USF tutors. Lead weekly staff meetings and daily team huddles, and provide ongoing professional development opportunities to strengthen instructional quality and team performance.

Family & Community Engagement
Serve as the primary point of contact for parents and caregivers regarding attendance, behavior, incidents, and general program updates. Build and maintain strong partnerships with schools, community organizations, and enrichment vendors to enhance programming opportunities.

Vendor & Program Coordination
Coordinate enrichment vendor schedules, contracts, and program logistics (e.g., Playwell, Community Grows, Ocean After School) to ensure alignment with program goals and smooth implementation.

Data & Program Quality
Ensure accurate attendance tracking and data entry into Airtable, DCYF CMS, and other reporting systems. Oversee youth reading assessments, SEL surveys, and preparation for Program Quality Assessments (PQA). Analyze program data to identify trends, inform decision-making, and support continuous improvement.

Events & Program Enrichment
Plan, organize, and lead K-8 program events, including family nights, showcases, and seasonal celebrations. Co-lead planning and execution of center-wide events such as Winter Fest, Backpack Drive, and the Summer Showcase.

Compliance & Safety
Ensure compliance with all health, safety, and licensing requirements, including maintaining proper staff-to-youth ratios and emergency preparedness protocols.

Program Alignment & Leadership
Support fidelity to the Freedom Academy and Freedom School models under the Associate Director's leadership. Prepare and submit monthly program reports highlighting outcomes, challenges, and successes. Maintain regular communication through weekly check-ins to ensure alignment with organizational priorities.

Problem Solving & Collaboration
Troubleshoot and resolve day-to-day program challenges before escalation. Represent the K-8 program at leadership meetings and collaborate with the Teen/TAY Manager to ensure cross-program alignment and continuity.

Equity & Culture
Foster an inclusive, culturally responsive, and equity-driven program environment that centers youth voice and promotes strong family engagement.

Education & Experience

Bachelor's degree in Education, Child Development, Social Work, or a related field required; Master's degree preferred. Minimum of 3-5 years of experience managing youth programs, afterschool, or summer learning environments. At least 2 years of experience supervising staff, including coaching, evaluation, and professional development. Experience working with K-8 youth in culturally diverse communities, with a strong understanding of youth development best practices.

Program Management & Operations
Proven ability to design and manage program schedules, including classroom coverage and enrichment vendor coordination. Experience coordinating field trips, events, and parent workshops. Familiarity with curriculum and lesson plan review, youth assessments, and integration of social-emotional learning (SEL).

Data & Systems
Proficiency in data entry, reporting, and analysis using systems such as Airtable, DCYF CMS, or similar platforms. Strong organizational and time-management skills, with the ability to manage multiple priorities and consistently meet deadlines.

Staff Supervision & Leadership
Demonstrated success in supervising, motivating, and developing youth program staff, aides, and interns. Skilled in conflict resolution, performance management, and fostering accountability. Ability to model strong facilitation, classroom management, and positive youth engagement practices.

Communication & Relationship Building
Excellent communication skills with the ability to effectively engage parents, caregivers, schools, and community partners. Experience facilitating parent orientations, family workshops, and maintaining ongoing communication through multiple channels. Strong relationship-building skills with schools and community-based organizations.

Equity & Cultural Competence
Deep commitment to racial equity, social justice, and culturally relevant youth programming. Experience working with communities impacted by systemic inequities and historical displacement. Ability to create inclusive and affirming environments that center youth voice and honor family culture.

Additional Requirements
Availability to work Monday through Friday during afterschool hours and full days during the summer program. Ability to pass DOJ/FBI fingerprint clearance and meet all licensing requirements. CPR/First Aid certification required or willingness to obtain. Bilingual skills strongly preferred, particularly Spanish or familiarity with African American Vernacular English (AAVE).

Professional Expectations:

In addition to responsibilities, candidates will exhibit and represent behaviors consistent with the expectations within the BTWCSC competency guidelines listed below:

• Ability to respectfully work within and across diverse cultures, backgrounds.
• Ability to maintain discretion and confidentiality and handle sensitive information.
• Demonstrates a desire to serve others and fulfill community needs for vulnerable populations
• Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Builds rapport and relates well to others.
• Makes sound judgments and transfers learning from one situation to another. Exercise mature judgment and good decision-making.
• Embraces new approaches and discovers ideas to create a better member experience.
• Strives to meet or exceed goals and deliver a high-value experience for members.
• Pursues self-development that enhances job performance.
• Demonstrates an openness to change and seeks opportunities in the change process.

Physical Requirements:


Must be able to move 35 pounds safely. Must be able to remain in a stationary position during shift. Physical requirements are also typical of those needed in an office environment.


Schedule:

Monday - Friday, 9:00 am to 6:00 pm, some nights and weekends. Additional hours may be required for program activities including but are not limited to, BTW staff events, evening and late-night duty, and staff meetings; a calendar will be provided.

Benefits & Compensation:


BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience. This position is full time and exempt with an annual salary range of $85,000-$92,000 plus a full benefits package, including:

• 100% employer covered excellent health, dental, and vision benefits
• Paid time off, including 15 days paid vacation, plus holidays and Center seasonal breaks/closures
• Workers compensation
• Employee Assistance Program
• Monthly wellness benefit after 90 days
• Access to daily hot meals and snacks
• Commuter benefits after 90 days
• Life and disability insurance
• 401K match plan (4% company contribution, 1% employee contribution required)
• Professional development opportunities, including conferences, seminars, webinars, and trainings

BTWCSC is an Equal Opportunity Employer committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. According to the San Francisco Fair Chance Ordinance, we will consider employment qualified applicants with arrest and conviction records.

To Apply, please submit the following:

• A brief cover letter detailing your fit and qualifications for the position
• Copy of any relevant certifications
• Resume or CV
• Minimum of 2 references, including at least one recent supervisors
• Application submission screening will be completed on a rolling basis
• Applicants must pass a full background check and LiveScan