Account Manager

Account Manager

At ioet, a leading software company with a talented team across LATAM, we provide Software Engineering as a service to clients worldwide. Join us for exciting professional challenges, working on projects ranging from innovative startups to globally recognized brands. Our positions are full-time, remote, and offer competitive compensation in USD.

We are looking for an experienced Account Manager with a strong background in Customer Support and Customer Success to build trusted relationships with international clients and deliver an excellent customer experience.

In this role, you will serve as a key point of contact for customers, understand their needs, manage requests and escalations, gather feedback, and coordinate with internal teams to ensure issues are resolved. The ideal candidate is highly communicative, empathetic, proactive, and organized, with the ability to build strong relationships with both technical and non-technical stakeholders.

Requirements

• 4+ years of experience in Customer Support, Customer Success, Account Management, Client Services, or a similar customer-facing role.
• Strong hands-on Customer Support experience, including managing customer requests, questions, follow-ups, issues, and escalations.
• Experience working with U.S. clients.
• Experience building and maintaining relationships with B2B customers and serving as a trusted point of contact.
• Experience handling difficult customer conversations and escalations in a professional and solution-oriented manner.
• Ability to gather customer needs and communicate them clearly to internal product, technical, or business teams.
• Strong sense of ownership and follow-through, ensuring customer requests and issues are tracked through resolution.
• Ability to manage multiple customers, conversations, priorities, and follow-ups simultaneously.
• Strong organizational skills and attention to detail.
• Experience using CRM, ticketing, customer support, or account management tools.
• Excellent communication and interpersonal skills, with the confidence to lead customer conversations and communicate with different types of stakeholders.
• Strong soft skills, including empathy, active listening, patience, adaptability, professionalism, and conflict resolution.
• Ability to work independently and collaborate effectively with distributed teams in a remote environment.
• Strong English communication skills - Minimum C1 level proficiency.
• Send your application and CV in English (mandatory).
• Based in Latin America.

Nice to have:

• Previous experience working in a B2B SaaS, software, technology services, or IT environment.
• Experience working with Parks & Recreation projects.
• Professional proficiency in Portuguese, with the ability to communicate effectively with Portuguese-speaking stakeholders.
• Experience with customer onboarding, training, product adoption, or implementation.
• Experience working closely with Product, Engineering, Operations, or Delivery teams.
• Familiarity with customer support or CRM platforms such as Zendesk, Salesforce, HubSpot, Intercom, or similar tools.
• Experience monitoring customer satisfaction, account health, retention, or service quality.
• Experience identifying opportunities to improve customer processes, documentation, or overall customer experience.

Benefits:

• Remote work
• Flexible schedule
• Collaboration with international clients
• USD compensation
• Paid Holidays and Vacations
• Paid family and sick leaves
• English classes
• Educational and wellness bonus
• Structured career plan with regular salary reviews
• Emphasis on personal growth and mentorship

Are you ready to be part of the ioet journey? Get your CV in English and Apply Now.