Front of House Shift Leader

Shift Leader – Front of House

At Chick-fil-A Kennewick, Shift Leaders are the heartbeat of our operations — leading our team with energy, excellence, and a commitment to hospitality. As a FOH Shift Leader, your primary responsibility is to run a smooth and successful shift, ensuring your team is supported, focused, and delivering remarkable service to our guests. You'll set the pace, communicate expectations clearly, give real-time feedback, and help create a culture where team members grow and thrive. It's leadership with a purpose — because at Chick-fil-A, we don't just serve food, we serve people.

Position Type: Full-time or Part-time available

Compensation: $20-$23 per hour (based on experience and availability)

Our Benefits Include:

• Competitive pay
• Scholarship opportunities
• Team parties and outings
• Flexible scheduling (closed on Sundays!)
• A fun and positive work environment where you can positively influence others
• Learn directly from an experienced Operator and leadership team
• Intentional growth and development to help you reach your professional goals
• Opportunities for advancement as we grow
• Paid time off
• Health insurance
• Employee discount
• Paid training

Key Responsibilities:

Leadership & Talent Development:

• Lead daily shifts with clarity, energy, and purpose
• Provide real-time feedback and direction to FOH team members
• Delegate tasks effectively to create a smooth and efficient flow
• Recognize and celebrate strong performance
• Address performance issues and support improvement efforts
• Coach and support emerging leaders on the team
• Keep team members informed and aligned with shift goals and updates
• Model and uphold Chick-fil-A's core values and service standards

Customer Experience:

• Create a warm, welcoming environment for every guest
• Resolve guest concerns quickly and graciously
• Support team in delivering accurate, timely, and friendly service
• Monitor dining room cleanliness and guest satisfaction throughout the shift
• Help guests with mobile orders and special requests
• Maintain strong communication with Back of House leaders to ensure smooth coordination

Operational Excellence:

• Maintain a clean, safe, and organized FOH environment
• Execute opening/closing procedures and ensure all checklists are completed
• Monitor FOH inventory levels and communicate needs proactively
• Oversee catering, delivery, and mobile orders during shifts
• Enforce safety, food quality, and cleanliness standards
• Ensure compliance with all cash handling procedures
• Report and help resolve any discrepancies

Team Collaboration:

• Work closely with other Shift Leaders and Managers to ensure smooth operations
• Support transitions between shifts with clear communication and teamwork
• Build strong working relationships across FOH and BOH teams
• Attend leadership meetings and trainings as required

Qualifications & Requirements:

• A passion for serving others and helping people grow
• Leadership experience in a customer-facing environment (preferred)
• Strong communication and problem-solving skills
• Ability to multitask and stay calm under pressure
• Team-first mindset with a proactive attitude
• Must be able to lift 20–30 lbs and stand for extended periods
• Committed to Chick-fil-A dress code and standards
• Availability to work peak hours, including early mornings, evenings, or Saturdays