EL Sales Support Specialist - Commercial Excellence Digital Tools

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. Position Overview Reports to: Continuous Improvement Manager Responsibilities Design and implement a structured intake, governance, and prioritization process for commercial digital initiatives Partner cross-functionally to define, document, and align end-to-end commercial process Translate agreed business processes and needs into clear functional specifications and user stories Serve as the commercial lead for CRM (Salesforce.com), configurator (Empower/CPQ), and related integrated commercial systems and digital tools (e.g., SAP, Fletch, AI‑enabled technologies) Lead end‑to‑end execution of platform initiatives from intake through deployment Govern and lead User Acceptance Testing (UAT), including test planning, defect validation, and business sign‑off Develop and manage platform short‑term and long‑term strategic roadmaps aligned to commercial priorities and growth objectives Monitor adoption, performance metrics, and value realization of commercial technology investments Identify improvement opportunities and recommend enhancements based on data and stakeholder feedback Qualifications Bachelor's degree in Business, Information Systems, or related field (or equivalent experience) Demonstrated 10+ years experience in commercial excellence, sales operations, or commercial transformation roles Experience leading CRM initiatives, preferably Salesforce.com Experience working with configurator or CPQ platforms, preferably Empower Proven ability to translate cross‑functional business requirements into structured functional documentation Experience leading UAT and business validation processes Strong project and program management capabilities within cross‑functional initiatives Strong analytical skills with the ability to translate data into actionable insights Excellent stakeholder management and executive communication skills Benefits Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D – 100% employee paid up to maximums Short Term Disability – up to 26 weeks – Company paid Long Term Disability – 60% of pay – Company paid. Ability to "buy‑up" to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance) Parental Leave – up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time Off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non‑exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy. Equal Employment Opportunity ABB is an Equal Employment Opportunity and Aff… All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your EEO rights as an applicant, please visit . As an Equal Employment Opportunity and Aff… Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Resumes and applications will not be accepted in this manner. Work Authorization Candidates must already have work authorization that would permit them to work for ABB in the US. #J-18808-Ljbffr ABB Inc.