HVAC Service Manager

Job Description Job Description We are a growing, employee-owned infrastructure services company based in Kansas City, and we're looking for a Service Manager who's ready to own a department — and grow with it. Now, driven by increased demand and growth, we're hiring the leader who will take our service organization to the next level. We want someone who will build the department, grow revenue, and be rewarded as they do. Compensation scales with the department's success. What you'll own Leadership & team development * Lead, coach, and develop Field Service, Service Operations, and Parts teams * Recruit and hire talent to support growth, with a first-year bonus for hiring and retaining quality service techs * Drive a culture of accountability, performance, and customer satisfaction * Build and maintain strong relationships with customers, manufacturers, and partners Operations & execution * Oversee daily service operations and optimize technician utilization * Serve as an escalation point for customers, vendors, and internal teams * Ensure accurate reporting, timekeeping, and timely invoicing Financial & business management * Own P&L, budget, CapEx, and OpEx for the service department * Manage labor, fleet, tools, and inventory costs * Drive revenue growth strategies for mechanical service and parts Process & systems improvement * Establish and track KPIs across training, safety, service quality, and performance * Drive continuous improvement of internal systems and workflows * Develop and standardize processes to improve efficiency and scalability Training & safety * Oversee technician training aligned with manufacturer requirements * Lead safety initiatives and ensure compliance with OSHA and company standards Must have * 10+ years of mechanical service and maintenance experience * 3+ years of leadership experience managing and developing teams * Strong financial and operational acumen — you're comfortable owning a P&L * Proven ability to recruit, develop, and retain field service talent * Strong problem-solving skills with ability to prioritize and allocate resources * Valid driver's license and active auto insurance Education * High school diploma and trade school or associate's degree required * Bachelor's degree preferred Nice to have * Proficiency in Microsoft 365 * Experience in infrastructure, data center, or mechanical services environments