Customer Delivery Relations Manager

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at View email address on click.appcast.io. Airbus Americas, Inc. is looking for a Customer Delivery Relations Manager to join our team based in Mobile, AL . The CDRM is responsible for managing Airbus' relationships with its airline and leasing customers at site-level, improving customer satisfaction, supporting MFTs, and driving customer‑related initiatives. Meet the Team Our engineers at the Airbus U.S. Manufacturing facility take aircraft from concept to delivery, working with production teams on assembly, quality control, maintenance tasks, and health & safety. Working Environment On the Airbus Way you will find the U.S. Manufacturing Facility in Mobile Aeroplex at Brookley. The facility produces A320 Family aircraft and added a second product line for the A220. Benefits and Compensation Competitive base salary and incentive compensation. Employee Stock Ownership Plan (ESOP). Paid time off, holidays, and generous paid parental leave program. Comprehensive insurance coverage (medical, prescription, dental, vision, life, disability, Employee Assistance Plan). Upskilling opportunities through Leadership University. Your Challenges Customer Experience (20%) – Enhance and foster improvements, lead event organization. CSIP Data Management & Analytics (20%) – Support data collection, root cause analysis, translate data into insights. Performance Reporting & Reviews (20%) – Coordinate analysis, prepare reports, present reviews. Drive Improvement & Action Plans (20%) – Support teams, ensure feedback loops. Communications with Customer (10%) – Craft and monitor communications. Promote Voice of the Customer (10%) – Reinforce customer‑centric mindset. Additional Responsibilities – Other duties as assigned. Your Boarding Pass Bachelor's degree in aviation, engineering, business, hospitality, or equivalent. Minimum 5 years of customer experience or hospitality, preferably in aviation, aerospace, or complex manufacturing. High‑level event planning and coordination experience. Strong focus on data analytics, continuous improvement, or quality assurance. Leadership or project management experience with cross‑functional action plans, root cause analysis, and executive stakeholder presentations. Preferred Skills Degrees in Data Analytics, Statistics, Business Analytics, or Operations Management. Project Management experience. Google Suite and Gemini AI proficiency. Effective communication in English. Advanced spreadsheet skills (formulas, pivot tables, modeling). Experience with Skywise and Qualtrics. Proficiency in Google Workspace. Travel Required Up to 2 international and 2 domestic trips per year. Eligibility Eligible for employment in the US without sponsorship. Equal Employment Opportunity Airbus provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Airbus does not sponsor visas for US positions unless specified, and only applicants with current work authorization will be considered. Employment is at will. Contact and Submission To submit your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. #J-18808-Ljbffr