Administrative Assistant

Job Description

Job Description

We're Hiring!

Do you have a passion for our community and the skill set to support our community health organization? Progressive Community Health Centers is hiring for an Administrative Assistant at our Lisbon Avenue Health Center location!

Who are we?

Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin. More than 100 employees support our agency's mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs. We provide high quality, comprehensive care to roughly 16,000 patients annually, a majority of who are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay. We value a patient-centered philosophy and provide range of services that include family medicine, internal medicine, women's health, urgent care, dental, radiology and integrated behavioral health. We also offer supportive services such as case management, health education and benefits enrollment.

What will you do?

Provides administrative and office support to facilitate the efficient operation of the department and organization. Responsibilities include coordinating administrative activities, supporting projects, managing office resources, and maintaining effective communication with internal and external stakeholders.

CORE RESPONSIBILITIES

1. Manage priorities, coordinate projects, and ensure timely and accurate completion of administrative tasks.
2. Communicate clearly and professionally in both written and verbal formats, tailor messaging appropriately for different audiences.
3. Maintain strict confidentiality and handle sensitive information with discretion and sound judgment.
4. Provide prompt, professional support to internal and external stakeholders; manage challenging situations with tact and professionalism.
5. Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
6. Build positive working relationships and contribute to team goals through collaboration and constructive feedback.
7. Exhibit reliability, integrity, sound judgment, and accountability in all responsibilities.
8. Identify opportunities to streamline processes and improve operational efficiency.
9. Support departmental and organizational initiatives through administrative coordination and project assistance.
10. Open, sort, and distribute incoming correspondence and mail.
11. Maintain office supply inventory, including stocking and ordering supplies as needed.
12. Coordinate maintenance of office equipment such as mail machines, laminators, coffee machines, and other office equipment.
13. Perform other job-related duties as assigned.

ESSENTIAL FUNCTIONS AND CORE VALUE ALIGNMENT

Service

1. Responds promptly, professionally, and courteously to patients, partners, and team members.
2. Anticipates needs and provides proactive administrative support to leaders and teams.
3. Supports projects and operational activities to ensure timely and accurate completion of responsibilities.
4. Maintains a service-oriented approach in all interactions and communications.

Empowerment

1. Communicates clearly and professionally in both verbal and written formats; adapts messaging to audience and context.
2. Builds positive working relationships across teams and contributes to shared goals.
3. Welcome and provide constructive feedback to support collaboration and growth.
4. Demonstrates initiative by identifying process improvements and supporting operational efficiency.

Compassion

1. Maintains confidentiality and handles sensitive information with professionalism and discretion.
2. Manages challenging or high-pressure situations with tact, composure, and emotional intelligence.
3. Demonstrates respect, empathy, and cultural humility in all interactions.
4. Contributes to a positive workplace culture grounded in trust and mutual respect.

Quality

1. Demonstrates strong organizational skills, accuracy, and attention to detail in all work.
2. Effectively prioritize responsibilities and follow through on commitments.
3. Exhibit reliability, integrity, and sound judgment in decision-making.
4. Understands the operational and financial impact of administrative actions and decisions.
5. Seeking opportunities to improve efficiency, accuracy, and overall performance.

EDUCATION & EXPERIENCE :

• Associate's degree or higher in Business Administration or a related field preferred
• Minimum of three (3) years of administrative experience
• Equivalent combinations of education and experience will be considered
• Experience supporting multiple leaders or complex projects strongly preferred 

QUALIFICATIONS

• The requirements listed above are representative of the knowledge, skills, and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

It is mandatory that all employees, employed providers and volunteers are vaccinated. All hired candidates must submit proof of vaccination prior to their orientation. This is a mandatory requirement for Progressive Community Health Centers. The purpose is to minimize exposure to and transmission of the influenza virus in the workplace by providing occupational protection to employees and thereby preventing exposure to members of the community, which we serve.

Equal Employment Opportunity: Progressive Community Health Centers is an equal opportunity employer and will not discriminate against employees or prospective employees on basis of age, race, creed, color, religion, marital status, sex, national origin, ancestry, citizenship, sexual orientation, disability, arrest and/or conviction record, military status, protected veteran status, or any other characteristic or status protected by law.