Senior Field Outreach Specialist

Position Senior Field Outreach Specialist Location Location varies: Napa, Mariposa, Calaveras, Stockton, Rocklin, Sacramento Duration November 01, 2025 – December 31, 2026 Responsibilities Become a subject matter expert on the System Hardening and Undergrounding Program Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAP Initiate strong working relationships with work sponsored project managers (PMs) Function as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others Take the lead to develop local tactical plans, project by project, based on in-field expertise Strategize and develop customized outreach plans for specific projects with input from PM and team Tailboard and educate internal and external project crews regarding customer concerns or issues Route and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concern Facilitate customer escalations including legal claims and restoration efforts as needed Consistently document customer communications Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing Regularly attend RSM meetings to educate and update on key projects and any customer escalations Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects Minimum qualifications Bachelor’s degree in engineering, business, marketing, communications, or related degree or equivalent work experience 4 years of customer service, program management, project management, gas/electric construction, and/or energy efficiency sales and/or service experience Must possess a valid California driver’s license or ability to obtain by first day of employment Preferred qualifications Positive, enthusiastic, collaborative, customer-centric self-starter Detail-oriented and meticulous on documentation, work planning, training and safety Accountable, dependable, and initiative-taking to work hard with limited supervision 3 years of previous customer facing roles Demonstrated proficiency in leading and influencing matrixed teams with limited leadership guidance Proactive, high quality customer service while resolving issues of a complex nature Advanced knowledge of assigned area of expertise Effective at negotiating and communicating with internal stakeholders at all levels Proficient with Excel, Word, PowerPoint, and related tools Strong presentation and time management skills #J-18808-Ljbffr TheCorporate