PCAP Program Manager

Job Description

Job Description

PCAP Program Manager II

Brigid Collins Family Support Center – Mount Vernon, WA
Full-Time, 40 Hours per Week | On-Site | Supervisory Position

About Brigid Collins Family Support Center

At Brigid Collins, our mission is to strengthen community health and resilience by providing trauma-informed, evidence-based support to children and their families. The  Parent–Child Assistance Program (PCAP) is an award-winning, evidence-informed home-visitation and case-management model serving pregnant and parenting mothers with substance use disorders. Our approach is relationship-based, compassionate, and research-backed.

 

We are seeking a  PCAP Program Manager II who is passionate about supporting families, committed to high-quality service delivery, and experienced in leading teams in behavioral health or social services settings. This position provides oversight, supervision, and program direction to ensure PCAP services are delivered with excellence, fidelity, and heart.

Compensation

• Starting hourly wage:  $29.55/hour, $61,464 annually
• Full classification range:  $28.00–$37.83/hour , depending on experience and internal progression

Benefits

• Choice of medical, dental, and vision plans with 80%+ employer premium contribution
• Employee Assistance Program
• 403(b) retirement plan with employer contribution after 1 year
• Annual raises
• 11 paid holidays + additional paid agency closure days
• 12 sick days per year
• 11 vacation days in the first year (increasing with tenure)
• Paid training and travel
• Eligible employer for  Public Service Loan Forgiveness (PSLF)

What You’ll Do

As the PCAP Program Manager II, you will provide leadership that ensures PCAP services are delivered effectively, ethically, and in alignment with the Brigid Collins mission.

Program Leadership & Oversight

• Supervise PCAP program staff and maintain fidelity to PCAP model benchmarks, quality standards, and contract deliverables
• Oversee program documentation, data collection, and reporting to ensure accuracy and timeliness
• Monitor service delivery and outcomes, using data to guide improvements, planning, and staff support
• Ensure services are trauma-informed, culturally responsive, and client-centered

Staff Supervision & Team Culture

• Provide weekly one-on-one support, coaching, and performance evaluation for staff
• Lead regular team meetings and foster a collaborative, positive, mission-aligned team culture
• Identify training needs, coordinate professional development, and model reflective supervision
• Support safety planning, debrief critical incidents, and offer guidance on complex cases

Partnerships & Community Engagement

• Maintain strong relationships with community providers to support referrals, client engagement, and coordinated care
• Represent Brigid Collins at community meetings, stakeholder groups, and community collaborations
• Serve as a liaison between staff and senior leadership to ensure clear communication and aligned services

Administrative & Compliance Responsibilities

• Monitor and approve program expenses in line with budgets, policies, and contract requirements
• Ensure compliance with agency policies, state regulations, contract obligations, and documentation standards
• Support audits, evaluations, and site visits
• Provide administrative coverage and direct service support as needed

What You Bring (Knowledge, Skills & Abilities)

• Strong interpersonal and communication skills; ability to professionally engage with clients, staff, and community partners
• Ability to write clearly, edit documents, and manage confidential information with discretion
• Strong decision-making skills, particularly when addressing sensitive or crisis-related situations
• Comfort with data entry and use of digital documentation systems
• Ability to lead, coach, and support a team while holding staff accountable to expectations
• Excellent time-management, organization, and prioritization skills
• Ability to respond calmly to individuals who may be in crisis, agitated, or distressed
• Ability to work independently while also contributing significantly to a collaborative team

Qualifications

• Bachelor’s degree in a human services or psychology-related field required;
  Master’s degree in psychology, counseling, human services, or related field preferred
• Minimum 5 years of professional experience working with high-risk or vulnerable populations
• Experience supervising staff or providing program oversight strongly preferred
• Eligible to work in the U.S. and able to pass all required background checks
• Reliable transportation and valid Washington State driver’s license

How to Apply

Please submit a:

• Resume
• Cover letter
• Three professional references

Applications will be reviewed on a rolling basis until the position is filled.
No phone calls, please.