Store Manager - The Citizenry

What You’ll Do Store Management and Operations Lead and develop a high-performing team focused on exceptional customer experience, sales growth, and long-term client relationships. Oversee all aspects of store operations, including sales performance, merchandising, inventory management, scheduling, and daily execution. Serve as a passionate brand ambassador, delivering elevated service while maintaining strong product and brand knowledge. Recruit, coach, and mentor team members to support individual growth and overall store success. Drive business performance by identifying opportunities, analyzing trends, and executing strategies to exceed sales goals and KPIs. Ensure operational excellence across POS systems, inventory control, visual merchandising, and store presentation standards. Trade & B2B Development Lead and grow The Citizenry’s trade and B2B business from the Soho store, partnering closely with the broader Trade team to foster growth within the NYC design community. Build and maintain relationships with interior designers, architects, developers, and other trade professionals while delivering white-glove support throughout the client journey. Collaborate cross-functionally on trade programs, events, exclusive offerings, and initiatives that deepen engagement and drive repeat business. Represent the brand at local design industry events and train store teams to identify and support trade opportunities. Attitudes & Behaviors You’re a natural leader. You’ve got management, communication, and organizational skills that can’t be matched. You’re strategic (and also a bit quirky). You’ve got a knack for solving highly complex operational problems — and find them exciting. You’re a force of positivity. You can motivate and manage a team, even when you’re under pressure. You own it. You own your responsibilities, you own where you can improve, and you stand behind your decisions. You’re entrepreneurial and scrappy. You’re comfortable in a fast-paced environment and interacting with VIPs, our Trade and B2B customers. You’re passionate. Beyond the business acumen, you’re interested in design & travel, and believe in our brand. You embody the brand’s style and core values. You are customer focused. Our brand revolves around delivering an exceptional and differentiated customer experience. With that, you aim to make each customer experience better and will never settle for “that is good enough” You are a team player and are capable of empathizing with others. You consider yourself to have an above average “E.Q.” Who You Are Proven 5+ years of specialty retail experience, including leadership or management experience within a strong brand environment. Furniture and/or home décor experience preferred, ideally within a strong retail environment that includes trade or B2B client relationships. Demonstrated success leading teams, driving sales growth, and consistently exceeding business goals and performance metrics. A confident, people-focused leader with a positive, energetic approach and a strong commitment to exceptional customer service. Strong business acumen with the ability to motivate teams, manage priorities, and make thoughtful decisions in a fast-paced retail environment. Excellent written and verbal communication skills (bonus points for additional language skills). Highly organized, proactive, and solutions-oriented with strong attention to detail and operational follow-through. Flexible schedule availability, including weekends, evenings, and special events as needed. Ability to carry 25–50 lb. boxes as well as bend, reach, lift, and move stock and products. Perks and Benefits Generous PTO, paid parental leave, and volunteer days 401(k) + Match Furniture discounts, free design services, and annual merchandise credit A warm, creative, inclusive culture that values your point of view As an equal opportunity employer, we celebrate diversity and believe our team is better when we have different perspectives, identities, origins, and abilities working together. #J-18808-Ljbffr Havenly, Inc.