Amazon Connect Developer
Page Mechanical Group Inc
Overview
The successful candidate will have fluency in AWS Connect design and development principles and will work with stakeholders to develop enterprise business solutions that leverage industry processes and bestpractices.
Responsibilities
- Design, develop, and implement AWS Connect processes, including new or modified applications,forms, workflows,policies,actions,accesscontrols,interfaces,andanyotherconfigurations requiredtosupportclientprocesses
- Providerecommendationsforenhancingexistingoperationsandfornewupdatesormodifications
- Supportandenhanceexistingprocessesbasedonnewrequirementsorupgrades
- Facilitaterequirementsgathering;reviewanddocumentrequirements
- DesignanddevelopsolutionswithintheserviceNowenvironment
- Performallotherdutiesasassignedordirected
Basic Qualifications
Bachelor'sdegreeinComputerScience,Mathematics,Engineering,orarelatedfield
7yearsofexperienceworkingwithlargeenterprisframeworks
7yearsofhands-onexperiencewiththeAWSCloudplatform
3yearsofhands-onexperiencewithAmazonConnect
3yearsofdevelopmentexperiencUsingNode.js,Python,orJava
3yearsofexperiencedesigningcallroutingandmessaging
Excellentinterpersonalandcommunicationskills
Required Skills
- MustbeabletoobtainandmaintainaPublicTrustclearance
- Mustbewillingtoworkon-siteinWoodlawn,MDfivedaysaweek
- Master's degree with 10+ years of experience, Bachelor's degree with 12+ years of experience, or18+yearsofexperienceinlieuofadegree
- SolidAWSCloudandAWSConnectdeveloperexperience
- Extensive experience and knowledge of IVR, Automatic Call Distribution (ACD), skill-based routing, and live chat
- Experiencecreatingprocessflowdocumentation
- Experience with Lambda, Lex conversational bots/NLP, Kinesis Streams, Glue, VPC, SNS, AppSync,EventBridge,KinesisFirehose,DynamoDBStreams,ServiceCatalog,andKinesisDataAnalytics
- Strongverbalandwrittencommunicationskills
Desired Skills
- Adeptatworkingindependentlyaswellasitteamenvironment
- Demonstrated experience delivering technology solutions in a fast-paced, deadline-drivenenterpriseenvironment
- Excellent understanding of change management, testing requirements, techniques, and tools toensurehighavailabilityofsystems
- Priorfederalgovernmentexperience
- Self-starterandhighlymotivatedindividualwhoadapstoadynamicworkenvironment
- Strongattentiontodetailwiththeabilitytooperateeffectivelyacrossmultiplepriorities
Vacancy posted 3 days ago
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