Implementation Engineer II

Role Description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

Your Impact: This is an important client-facing role with an opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with clients and project teams to architect and deliver integrations that provide meaningful value to our public safety partners.

• Implement processes to ensure quality, productivity, and client satisfaction.
• Ensure the highest level of customer satisfaction through timely delivery of technical services.
• Manage system interface construction, technical project scoping, and system analysis.

What You’ll Do:

• Location: Remote. 30% travel required. Must be within commutable distance to one of our Hub locations (Scottsdale AZ, Seattle Washington, Boston MA, Denver CO, Atlanta GA).
• Reports to: Manager, Solutions Architect.
• Work as a client-facing member of the Software Solutions Delivery Team.
• Collaborate with networking and software professionals to deliver Axon technology to clients.
• Analyze IT system architectures for scoping technical projects and recommending improvements.
• Manage technical projects remotely and at client sites.
• Engage with client’s technical and non-technical leadership to communicate project progress.
• Work with account management team to ensure customer needs are met.
• Identify integration opportunities between agency systems and Axon’s products.
• Recommend deployment plans for identified integrations.
• Capture requirements and implement third-party solutions in development environments.
• Document technical capabilities required to meet business requirements.
• Work with the Director of Integrations and developers to build, test, and deploy new integrations.
• Write code to leverage API capabilities to optimize implementation tasks.

Qualifications

• Bachelor’s Degree highly preferred or equivalent work experience.
• 4+ years of experience in analyzing and developing technical systems and software solutions.
• Expert networking knowledge and experience in managing technical projects, implementations, and integrations.
• Expert-level understanding of Linux frameworks, including containerization platforms (Docker preferred).
• Advanced understanding of cloud technologies and software development packages.
• Advanced experience with IT business processes including Architecture Review Boards and IT Security Reviews.
• Advanced hands-on experience with APIs structures and systems integration (REST, SOAP).
• Advanced skills in SQL, Python, Java, and Cloud (AWS and/or Azure).
• Demonstrated system-level understanding of enterprise software systems.
• Excellent written and verbal communication skills.
• Project Management experience and/or certifications (i.e., PMI Certifications) are a plus.
• Willingness to join forces and drive company-wide initiatives across multiple departments.
• Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment.
• Enthusiasm and commitment to AXON’s Mission, Core Values, and Program Mission.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance.
• Handle confidential and highly sensitive information.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• And yes, we have snacks in our offices.