Retail Team Lead

Retail Team Lead

Saint Paul Service Center - Saint Paul, MN

Overview

Salary Range $56,000.00 - $62,000.00 Salary/year Position Type Full Time Education Level High School Category Retail

Description

Retail Team Lead

Job Description | August 2026

The Organization

Girl Scouts River Valleys (GSRV) serves over 13,000 girls across southern Minnesota, western Wisconsin, and surrounding communities, supported by thousands of volunteers who deliver the Girl Scout Leadership Experience every day. We are one of 111 councils nationwide, united by a shared mission: building girls of courage, confidence, and character who make the world a better place.

We believe all girls belong here. That belief is embedded in how we operate, how we hire, and how we lead. Our work is grounded in five core values that are not aspirational, they are our standard:

• Be Joyful
• Be Willing to Work Through It
• You Can Count on Me
• Community First
• Girls Are at the Center of Everything We Do

GSRV operates within the Entrepreneurial Operating System (EOS) - aligning leaders through clear accountability, scorecards, Rocks, and weekly L-10 meetings.

Position Information

Position Title: Retail Team Lead - Job Code: RTL - Reports To: Director of Retail Services - Department: Retail

FLSA Status: Exempt, Full-time - Salary Grade: 5 - Last Updated: August 2026 - Hiring Range: $56,000 - $62,000 per year

About This Role

Join a Team That Cares

The Retail Team Lead oversees daily operations at store level. This candidate would engage and provide leadership to a team of retail associates and ensure all customers have an exceptional consumer experience. The ideal candidate will have two or more years of retail experience leading a team in some capacity, a passion for developing and mentoring teams, and a dedication to maintaining inventory accuracy and sales excellence.

This position is in-person based out of our Saint Paul Service Center. There will be occasional travel to other GSRV locations and occasional travel to off-site events.

As a member of GSRV's leadership team, this role translates organizational priorities into clear goals, leads within EOS, and models our values through daily decision-making. This leader balances clarity with empathy, urgency with sustainability, and accountability with growth.

Essential Functions

• Team Leadership & Supervision - Lead, train, and supervise a team of 2-4 Retail Associates. Foster a positive, productive work environment and ensure the team is aligned with company objectives and retail goals.
• Team Development & Training - Continuously train and develop the team, ensuring they have the skills and product knowledge to succeed in their roles. Conduct weekly check-ins with Retail Associates to connect on team happenings, provide support, and encourage growth.
• Inventory Management - Manage and maintain accurate inventories, including conducting physical counts, ensuring the accuracy of stock levels, and addressing any discrepancies. Prepare replenishment orders, coordinate the allocation of merchandise, recommend sales, markdowns and reallocation.
• Sales Leadership - Drive sales performance by sharing clear goals and objectives, tracking progress, and motivating the team to meet and exceed targets. Implement strategies delivered by the GSRV Leadership team to increase store sales and profitability.
• Customer Service - Provide exceptional customer service by assisting shoppers with their needs, handling POS transactions, resolving any concerns, and ensuring a positive consumer experience. Ensure the team maintains high standards of customer interaction.
• Pop-Up Shop Leadership - Lead off-site pop-up shops by ensuring proper inventory levels, managing product transfers, and preparedness for sale including ticketing and organization. Alongside the Director of Retail, the Team Lead will assist in coordinating the setup, merchandising, and customer experience at each event.

Additional Duties and Responsibilities

• Collaborate with colleagues across the council, GSUSA staff, and colleagues from other councils.
• Actively participate in all-staff meetings, staff in-service training, and other meetings.
• When representing the council to both internal and external audiences, articulate GSRV's desired image and position to all audiences.
• Actively support the council's commitment to diversity, equity, inclusion, access, racial justice, and anti-racism. Conduct all activities with a high degree of cultural competency.
• Contribute to building a cohesive, flexible, and productive staff environment that demonstrates the values and mission of Girl Scouts and delivers high-quality customer service.
• Subscribe to the principles of the Girl Scout Movement

What You Bring

Education and Experience

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 2+ years of leadership experience on a retail team.
• Good to have: prior Girl Scout experience is great, but not required.

Knowledge and Skills

• Strong collaboration and team-building skills.
• Strong organization and analytical skills and the ability to complete multiple, concurrent projects while meeting deadlines and delivering high-quality results.
• Excellent customer service and communication skills. This includes oral and written communication and the ability to communicate effectively with staff, volunteers, members, and customers.
• Flexibility and resiliency, comfortable working in ever changing environments
• Technical skills in Microsoft Office including Word, Excel, and Outlook.
• Working knowledge of Retail Point of Sale systems.
• Experience in inventory management including working knowledge of cycle counts and physical inventories.
• Excellent judgement, independent decision-making skills, and strong resourcefulness.
• Ability to work a flexible schedule, including evenings and weekends, as needed.
• Passion for the Girl Scouts' mission of developing the next generation of leaders.

Leadership Competencies

These competencies define what exceptional leadership looks like at GSRV. Performance is evaluated against each competency during regular reviews. They are not categories — they are a commitment to how we lead.

Competency - What This Looks Like in Practice

Competency 1Team Engagement - You are a culture carrier. You show up for your team and for the broader organization — in L-10s, in hallways, in hard conversations. You build relationships across departments, with community stakeholders, and with the girls and families we serve. You create team dynamics that are positive, productive, and reflective of who GSRV is.

Competency 2Communication & Accountability - You communicate with clarity and intention across audiences — from a frontline donor conversation to a board presentation. You set expectations, meet deadlines, and when things go sideways, you re-engage fast and recalibrate. You practice open and over-communication so your team is never left guessing.

Competency 3Professional Growth - You are actively learning — whether that is in your craft as a revenue leader, as a manager, or as a community member. You seek feedback, invest in your own development, and create growth opportunities for your team. At GSRV, investment in people is investment in mission.

Competency 4Innovation & Impact - You bring ideas to the table and you pressure-test them. You use data to inform decisions, you stay focused on outcomes, and you are willing to try something new when the old approach is not working. You think beyond your department — your decisions have organizational impact, and you own that.

Competency 5Equity-Focused Practice - You integrate GSRV's equity framework and anti-racism guidance into your work — not as a compliance exercise, but as a leadership discipline. You use it to remove barriers, build belonging, and make sure our revenue strategy reflects who we are and who we serve. You take accountability for mistakes and model how to turn them into learning.

Competency 6Work Performance & Problem Solving - You know your Rocks, your scorecard, and your responsibilities. You work across teams to deliver outcomes. When you fall short, you regroup, re-strategize, and bring solutions — not excuses. You coach your team with the same directness and care you expect from your own leader.

Competency 7Strategic Mindset - You are mission-driven and future-focused. You use data to measure against goals, build internal and external partnerships that advance GSRV, and bring stakeholder perspective into strategic conversations. You understand where the