Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Representative Full Time Admin Cleveland, TN, US 3 days ago Requisition ID: 1191 Salary Range: $38,400.00 To $57,000.00 Annually About Central Heat and Air Join the team at Central Heat and Air! We take pride in delivering top-tier HVAC services to our local communities, and that exceptional experience starts with our customer service team. We offer a supportive environment, clear opportunities for growth, and an energetic team culture where your hard work is recognized. Benefits Health, dental, and vision insurance options Paid time off (PTO) and paid holidays 401(k) retirement plan with company match Continuous training and career advancement opportunities in a booming trade industry What You'll Do Answer incoming customer calls and make outbound calls to schedule HVAC maintenance, service repairs, and sales installation appointments. Provide precise appointment details to dispatchers, service technicians, and sales representatives to ensure seamless field operations. Follow up with recent customers post-service to gather feedback and ensure 100% satisfaction. Maintain accurate logs of call volume, booked appointments, and customer interactions in our dispatch management system. What We’re Looking For High school diploma or GED equivalent. 1+ years of call center, customer service, or receptionist experience (HVAC or home services experience is a major plus!). Energetic, friendly demeanor with professional communication skills. Strong multi-tasking ability and comfort using computers, multi-line phone systems, and scheduling software. Valid driver’s license and legal authorization to work in the U.S. Central Heat and Air is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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