Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Airline Customer Service Supervisor in DFW Airport

$163k - $203k

Hallmark Aviation

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.

About the Role

Responsible for the management and execution of all non-partner lateral attorney hiring across the firm’s US offices. This role will develop hiring strategies and manage searches in support of the Firm's strategic growth goals, all while delivering an exceptional candidate experience. The Manager, Lateral Recruitment should work collaboratively in achieving the firm's and Legal Personnel and Development Department’s goals and objectives, with primary responsibility of domestic non-partner attorney hiring.

Demonstrates a strong commitment to professionalism by setting clear expectations and ensuring the delivery of high quality service. Fosters and reinforces a positive, solution oriented (‘can do’) approach across the team. Ensures effective support of internal departments, external clients, and vendors by modeling and requiring clear, courteous communication through electronic correspondence, telephone, and in person interactions.

What You Will Be Doing

  • Manages and drives the start-to-end recruitment process and recruitment lifecycle for lateral attorney recruitment
  • Maintains, monitors and tracks recruitment records and metrics, including tracking lateral submission sources and overall agency spending
  • Partners with the Director, Legal Recruitment, to build excellent relationships and deliver quality hires under the direction of firm leadership, hiring partners, department leaders and sponsoring partners
  • Utilizes databases to market map prospective recruits and coordinate direct outreach through LinkedIn, social media and job boards
  • Coordinates with search firms and communicates hiring needs as needed
  • Liaises with internal firm functions to ensure a seamless onboarding experience
  • Manages the lateral hiring process including reviewing candidate resumes, coordinating interview schedules (with local support), assessing evaluations, and negotiating offers
  • Collaborates with Legal Personnel, Professional Development department and other stakeholders to develop and manage orientation and onboarding and integration program for lateral hires.
  • Serves as a resource to lawyers throughout their hiring and due diligence process (conflicts process, background checks etc.)
  • Co-supervises members of the recruiting team to include objective setting, task delegation, coaching, mentoring and performance management

Required Skills

What You Will Bring to This Position

  • Experience working within all legal compliance requirements related to hiring, and experience executing inclusion and opportunity strategies
  • Working knowledge of applicant tracking systems, LawCruit preferred but other systems helpful
  • Strong communication skills, with a focus on attention to detail, client service and responsiveness
  • Ability to work in a fast-paced environment, coordinating multiple projects/initiatives simultaneously while meeting deadlines and business objectives
  • High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy
  • Remains open to technological change as generative AI becomes more integrated into the firm’s practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.

Required Experience

  • A minimum of five years of recruiting experience related law firms. Candidates without legal recruiting/talent management experience will be considered if they have a J.D. and at least 3 years of experience as a practicing lawyer at a large law firm.

Education:

Bachelor’s degree required.

Why Join Us?

  • A values‑driven firm that fosters collaboration and respect
  • The hiring range for this position is $163,000 - $203,000 annually, with final compensation based on experience, qualifications and internal equity.
  • This position is eligible for a Hybrid Schedule
  • Medical, dental, and vision insurance
  • 401(k) with company match and profit-sharing options
  • Paid time off and holidays
  • For additional information about our benefits, please click here

Our Commitment

Wilmer Cutler Pickering Hale and Dorr LLP (WilmerHale) is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law. WilmerHale will make reasonable accommodation for qualified individuals with disabilities and otherwise as required by applicable law.

For more information about Equal Employment Opportunity, please click here.

#L1-MB1

#L1-Hybrid

This job description is intended to describe the general nature and level of the work being performed by employees in the position. It is not intended to be a complete list of all responsibilities, duties, and skills for positions. The firm reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary.

Qualifications:

What You Will Bring to This Position

  • Experience working within all legal compliance requirements related to hiring, and experience executing inclusion and opportunity strategies
  • Working knowledge of applicant tracking systems, LawCruit preferred but other systems helpful
  • Strong communication skills, with a focus on attention to detail, client service and responsiveness
  • Ability to work in a fast-paced environment, coordinating multiple projects/initiatives simultaneously while meeting deadlines and business objectives
  • High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy
  • Remains open to technological change as generative AI becomes more integrated into the firm’s practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Airline Customer Service Supervisor in DFW Airport in Washington DC vacancy
  • $75k - $126k

     ...opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To...  ...and working knowledge of Airport Operations Area (AOA)...  ...to include duty managers, supervisors, and agentsJob Qualifications... 
    Suggested
    Contract work
    Work at office
    Shift work
    Night shift

    Piedmont Airlines, Inc.

    Arlington, VA
    11 hours ago
  • $133.24k - $193.2k

     ...responsible for managing the Airports Authority's labor relations...  ...Resources and Administrative Services at the Headquarters Office....  ...executive leadership, managers, and supervisors on labor relations matters,...  ...procedures, deliver quality customer service, and mitigate... 
    Suggested
    Contract work
    Work at office
    Flexible hours

    Metropolitan Washington Airports Authority

    Arlington, VA
    5 days ago
  •  ...Piedmont Airlines, Inc. in Arlington, VA seeks a Senior Manager, Customer Operations to lead the Ground Handling Department. You will manage operational activities...  ...skills. Travel and varied shifts are possible, with a focus on safety and customer service. #J-18808-Ljbffr... 
    Suggested
    Shift work

    Piedmont Airlines

    Arlington, VA
    5 days ago
  • $325k

     ...evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x... 
    Suggested
    Work at office
    Local area
    Immediate start
    Remote work
    Flexible hours
    Shift work

    Harness

    Washington DC
    4 days ago
  • $98k - $150k

     ...Could that be you?Your missionUiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission...  ..., Sales Engineers, Technical Account Managers, Professional Services, Product, and customer teams to turn automation strategy into deployed... 
    Suggested
    Work at office
    Immediate start
    Remote work

    UiPath

    Washington DC
    1 day ago
  • $123.1k - $227k

     ...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust...  ...coordinating with Salesforce Account Executives, Professional Services, and Third-Party Consulting Partners/SIs to ensure a unified... 
    Full time
    Work experience placement
    Shift work

    Salesforce

    Washington DC
    4 days ago
  • $123.1k - $186.3k

     ...AI CRM, where humans with agents drive customer success together. Here, ambition meets action...  ...agencies (such as Health & Human Services, Commerce, and Transportation) to drive...  ...Cloud features with reps, agents, managers, supervisors, and ops teamsTrack usage metrics (opportunity... 
    Full time
    Work at office
    Flexible hours
    3 days per week

    Salesforce

    Washington DC
    1 day ago
  • Oregon / Washington / CaliforniaSales - Global - Customer Success /Full-time - Permanent /RemoteAbout MegaportWe’re not your typical tech...  ...’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud... 
    Permanent employment
    Full time
    Flexible hours

    Megaport

    Washington DC
    4 days ago
  • $80k - $140k

     ...Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly...  ...dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's... 
    Work experience placement
    Flexible hours

    Amazon

    Arlington, VA
    4 days ago
  •  ...they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our...  ...systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer... 
    Full time
    Work from home
    Worldwide
    Flexible hours

    Genesys

    Washington DC
    11 hours ago
  • $100k - $166k

    Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary...  ...a strong and functional operating state. Drive customer self-service capabilities to reduce costs, drive scale and ensure increased... 
    Full time
    Contract work
    Local area
    Immediate start
    Remote work
    Worldwide
    Flexible hours

    Sprinklr

    Washington DC
    4 days ago
  •  ...operational excellence, and account growth within Banking and Financial Services client engagements. The CSM serves as the primary day-to-day...  ..., and support functions to achieve business objectives.Customer-First MindsetDemonstrates accountability, responsiveness, and resilience... 
    Minimum wage
    Full time
    Contract work

    DXC Technology

    Washington DC
    3 days ago
  • $86.6k - $144.4k

    About the RoleThe Customer Success Director is the senior strategic owner of Mytonomy’s most important relationships with health systems...  ...operational priorities.Identify expansion opportunities across service lines, sites, and platform capabilities.Guide customers through... 
    Full time
    Local area
    Remote work

    RELX Group

    Bethesda, MD
    3 days ago
  •  ...Use client management tools to track client activities, project tasks and communication; take a proactive approach to all client services. Advocate on behalf of our clients by working cross-functionally with internal teams to address client requests and meet our clients... 
    Full time
    Work experience placement
    Work at office
    Remote work

    ClearSpeed Technology Ltd

    Washington DC
    3 days ago
  • Global Elite Empire Consultants seeks innovative individuals for a fast-growing, tech-driven team. You will conduct virtual consultations with clients, assess needs, and share knowledge on solutions while maintaining professional relationships. This remote role emphasizes...
    Weekly pay
    Remote work

    Global Elite Empire Consultants

    Arlington, VA
    4 days ago
  • $75k - $85k

    Client Success Manager Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive, high-touch outreach deepening relationships with users, driving...
    Work at office
    Remote work
    Flexible hours

    Leadership Directories, Inc.

    Washington DC
    2 days ago
  •  ...Senior Client Success Manager Rouse Services is an industry-leading B2B SaaS/DaaS provider serving the industrial equipment sector....  ...both a trusted advisor to clients and a product expert, shaping customer experience, influencing product direction, and driving revenue... 
    Work at office
    Immediate start
    Remote work

    RB Global Inc.

    Brandywine, MD
    3 days ago
  • $66.9k - $90k

     ...Responsibilities: Own and manage a portfolio of accounts across multiple customer segments, ensuring high levels of customer engagement and...  ...-term relationships and driving adoption of our products and services. Utilize a mix of high-touch (strategic, complex accounts)... 
    Full time
    Contract work
    Work at office
    Remote work
    Flexible hours

    Experity

    Washington DC
    5 days ago
  •  ...patient needs. The Role: This is not your typical CSM/AM role. You own the full commercial lifecycle of a book of existing customers; from health and adoption all the way through negotiation, renewal, and expansion, across a complex product suite sold into a pharma... 
    Full time
    Contract work
    Temporary work
    Live in
    Local area
    Remote work
    Flexible hours

    Norstella

    Washington DC
    1 day ago
  • $110k - $170k

    Washington, DC / San Diego, CaliforniaHivemind Solutions Division - Customer Engagement /Full Time Employee /HybridShield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products... 
    Full time
    Contract work
    Temporary work
    Part time
    Worldwide

    Shield AI

    Washington DC
    11 hours ago
  • $148.4k - $259.7k

     ...human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management...  ....Internal Execution & GovernanceCoordinate Sales, Professional Services, Support, Product, and partner teamsEstablish governance... 
    Work at office
    Remote work
    Flexible hours

    Moveworks

    Washington DC
    2 days ago
  • $149k - $186k

     ...problem solving skills, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our...  ...to identify revenue opportunities through the upsell of new services and contract renewalsVoice support for new product features & provide... 
    Contract work
    Work at office
    Remote work
    Flexible hours

    New Relic

    Arlington, VA
    11 hours ago
  • $100k - $110k

     ...analytics installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare...  ...venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.... 
    Full time
    Relocation

    Indigo Vision

    Washington DC
    2 days ago
  • $209k - $272k

     ...well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis...  ...more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories... 
    Contract work

    Enterprise Mobility

    Washington DC
    2 days ago
  • $60k - $72k

     ...manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-...  ...expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in... 
    Full time
    Work experience placement
    Casual work

    Aristotle

    Washington DC
    11 hours ago
  •  ...Job TitleJob DescriptionResponsibilities includes managing airline ticketing, hotel pre-stay confirmations, and alternate travel arrangements...  ...and actively monitored for special requests, escalations, and service needs.Manage and maintain a minimum 30-day advance booking... 
    Work at office
    Remote work
    Worldwide
    Shift work

    Tauck

    Washington DC
    1 day ago
  • $120k - $140k

     ...within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Sand Point, Moses Lake, Post Falls...  ...Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close... 
    Work at office
    Local area
    Flexible hours

    Lundbeck

    Washington DC
    12 days ago
  • Position OverviewThe Sales & Customer Engagement Manager is responsible for identifying, sourcing, and securing business across the full end-to-end range of products and services Hargrove as an organization can deliver with direct focus on event opportunities. This position... 
    Full time
    Work at office
    Shift work

    Encore Global

    Lanham, MD
    11 hours ago
  • $75k - $80k

     ...heart. We’re looking for a demonstrated support associate with at least two years of experience on the frontlines in a customer success or customer service role. You need to understand how Speak4 fits into the bigger digital marketing picture, which is why we’re... 
    Work from home

    Speak4

    Arlington, VA
    2 days ago
  • $194k - $292k

     ...integration requirements, and assist through technical roadblocks. You must thrive in cross-functional environments and treat ISVs as true customers, solving strategic business and technical challenges to scale the Okta ecosystem. We look for a deep interest in identity and... 
    Local area
    Remote work
    Worldwide
    Flexible hours

    Okta

    Washington DC
    20 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Airline Customer Service Supervisor in DFW Airport. Be the first to apply!