Systems Administrator

IDR is seeking a Systems Administrator to join one of our top clients for an opportunity in Houston, TX . In this role, you will support enterprise telecommunications, unified communications, and contact center operations in a fast-paced environment. Youll partner with internal teams and vendors to ensure reliable communication services while contributing to continuous improvements in service delivery.

Position Overview for the Systems Administrator:

• Provide day-to-day administration and support for corporate telephony and unified communications services, including adds, moves, changes, and user support.
• Administer and maintain Cisco Unified Communications Manager (CUCM), including user provisioning, device configuration, calling permissions, and system upkeep.
• Support Cisco Unity voicemail services through mailbox management, call handler configuration, troubleshooting, and end-user assistance.
• Administer and support NICE CXone, including account management, profile maintenance, troubleshooting, and coordination with support resources.
• Document incidents and service requests in the ticketing system, coordinate with vendors/internal teams, and contribute to operational and process improvements (including use of AI-assisted tools).

Requirements for the Systems Administrator:

• Associate degree, technical certification, trade school training, or an equivalent combination of education and experience
• Experience supporting telecommunications, telephony, unified communications, or contact center technologies in a business environment
• Experience administering or supporting Cisco Unified Communications Manager (CUCM) and Cisco Unity voicemail systems
• Working knowledge of NICE CXone administration and support functions
• Basic understanding of AI interfaces and AI-assisted productivity tools

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.