Collections Specialist

Collections Specialist Greenberg Traurig (GT), a global law firm with locations across the world in 16 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Revenue Management Team as a Collections Specialist located in our Dallas office. We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team. This role will be based in our Dallas office, on a hybrid basis. This position reports to the Collections Manager. The candidate must be flexible to work overtime as needed. Position Summary The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process. The candidate will assist with collections, AR analysis, e-bill invoice rejections, invoice resubmissions, Credit/Retainers refunds, client calls as needed. Candidate should also be flexible to work overtime as needed. Key Responsibilities Responsible for daily functions of collection efforts, including inventory review, regular consultation with the Billing Attorneys to review issues related to A/R and determine best strategy for collection Meet with Billing Attorneys on a monthly basis to review aged investment balances and provide status of investment amounts to local and firm management Prepares collection and A/R related reports for discussion with the Billing Attorneys Account reconciliation with special emphasis on high-risk accounts Evaluates and recommends on best practices for collection efforts Contacts clients regarding payments and assess the collectability of the outstanding amounts due Reviews and analyzes short payments and resolve in a timely manner Proactively and efficiently communicates A/R information to office and firm management Flexibility to attend onsite trainings, work overtime and conduct business travel as needed Qualifications Skills & Competencies Highly effective communication, analytical and negotiation skills Extensive knowledge of collections Excellent communication skills to liaise effectively with attorneys, clients, and administrative staff Strong project management and organization skills required Maintain strict confidentiality Ability to work independently, in an organized fashion and manage multiple projects Must have the ability to work under pressure to meet strict deadlines Education & Prior Experience Minimum three (3) years of collections experience, preferably in the professional services industry (legal, accounting, insurance, health care) Bachelor's degree or equivalent experience in Accounting or Finance preferred Technology Aderant software and Ebilling Hub experience preferred, but not required Proficiency in Excel is required Demonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment. Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed. Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation. GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.