Human Resources Assistant

We have an outstanding Contract position for a Human Resources Assistant to join a leading Company located in the Irving, TX surrounding area.

**US Citizenship is required.**

We are looking for a Pre-employment Investigations Associate responsible for facilitating a seamless, customer-centric onboarding experience for our new hires. This person will serve as the primary point of contact throughout the pre-employment investigation process, interacting with pre-hires, hiring managers, recruiters, and external vendors.

This is a hybrid position that requires working in-office two days a week on Tuesdays and Wednesdays at our Irving, TX site.

Job Responsibilities:

• Engage pre-hires to facilitate the pre-employment process, provide status, and gather additional information as needed.
• Partner with Recruiting, Security, and other internal resources to successfully clear candidates to start in a timely fashion in compliance with government regulation and company policy.
• Initiate and tracks status of pre-employment investigations (background check and drug screen).
• Troubleshoot and resolve issues associated with variety of actions throughout the process.
• Administer tasks within the applicant tracking and onboarding systems (Workday and ServiceNow), ensuring case documentation is accurate and complete.
• Answer a broad range of questions related to the Pre-employment Investigation process from a variety of internal and external stakeholders through a variety of channels (telephone, email, text).
• Maintain accurate and complete documentation of actions utilizing organizational systems and Microsoft Office suite.
• Participate in continuous improvement of processes and systems to promote efficiency and customer experience.

Basic Hiring Criteria:

• Bachelor's degree and 2 years related experience or a high school diploma and 6 years related experience.
• Knowledge and previous Human Resources experience, specifically as it relates to Pre-Employment Investigations (PEI).
• Strong customer service, problem-solving, and technology skills.
• Broadband internet access at home with experience using web-based tools and websites to complete actions or troubleshoot issues.
• Computer literate; current on new technology such as MS 365 and Microsoft Teams.
• Strong verbal and written communication skills.
• Effective listening, reading and comprehension skills.

Desired Qualifications:

• Knowledge and previous human resource experience in onboarding, staffing, recruiting, and pre-employment investigations (PEI).
• Experience working in an HR Service Center environment.
• Demonstrated excellence in organizational and time management skills.
• Confident phone presence and exceptional customer service skills.
• Prior experience using Workday.
• Prior experience using Amazon Connect.
• Prior experience using ServiceNow.

Job Requirements

Minimum Security Clearance:


No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit or

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance