User Experience Research Specialist (Bothell, WA)

User Experience Research Specialist (Bothell, WA) As a User Experience Research Specialist, you will contribute to the development of next‑generation products and digital innovations for Philips Sonicare. In this role, you will oversee the operational aspects of user research within Research and Development, ensuring excellence in participant database management, participant experience, safety, quality, and compliance. Responsibilities Support end‑to‑end user product research activities, from study setup through insight delivery, including documentation review, participant coordination, and synthesis of insights using repositories and literature reviews to identify patterns and important trends across studies. Lead participant recruitment and engagement by developing study materials, screening for eligibility, scheduling sessions, and serving as the primary point of contact—ensuring a seamless and positive participant experience while troubleshooting issues in real time. Build and grow a diverse participant database through multi‑channel sourcing strategies (e.g., social media, referrals, professional networks, and events) to support ongoing and future research needs. Ensure compliance with Quality Management System (QMS), regulatory standards, and privacy laws by applying Good Clinical Practice (GCP) and Good Documentation Practice (GDP), maintaining audit readiness within a regulated medical device environment. Manage Institutional Review Board (IRB) submissions and study documentation, including consent, eligibility verification, and maintenance of Trial Master Files and Site Regulatory Files in close partnership with researchers and Research Operations. Drive continuous improvement by standardizing processes, optimizing workflows, and developing tools and templates that enable efficient, compliant, and privacy‑first research practices. Collaborate with the facilities team to manage inventory, order and restock supplies, maintain and calibrate equipment, ensuring continuous improvement and audit readiness. Partner with Privacy stakeholders and Research Operations leadership to design, standardize, and optimize processes, tools, and templates that ensure efficient, compliant, and privacy‑first practices; coordinate with global research teams to share best practices, align on methodologies, and leverage cross‑regional sites and participant capabilities to scale and enhance research impact. Qualifications 3+ years of experience in User Research or Clinical Research (preferably hands‑on). Proven track record of compliance with Good Clinical Practice and Good Documentation Practice. Proficient in Microsoft Office; experience with Copilot, Power Automate, and Power BI is a plus. Experience with eye‑question platforms such as EyeQuestion, Veritas IRB, UserTesting.com, Tremendous, Smartsheet, Medidata, E‑TMF, and EDC. Experience in administrative duties including participant communication, scheduling, reminders and compensation, accurate accounting and reconciliation of participant compensation, and maintaining a database of qualified participants locally and nationally. Strong understanding of user and/or clinical research processes. Experience with continuous improvement projects. Experience with medical devices is a plus. Bachelor’s degree in Business Administration, Healthcare, Sciences, Design, Human Factors, Psychology, Behavioral Sciences, Sensory Science, Ergonomics, Human‑Computer Interaction, Engineering, Dentistry, or a related field; or equivalent education and experience. Capability to perform the required physical, cognitive, and environmental job functions with or without accommodation. Strong drive to put the consumer and study participants first and ability to communicate professionally with participants, represent the Philips brand, make decisions, resolve problems, and exhibit organizational skills and attention to detail in a fast‑paced environment. Benefits Pay range in Washington: $80,000 – $127,000. Additional compensation such as annual incentive bonus, sales commission, or long‑term incentives may be offered. Participation in Philips Total Rewards benefits program, including generous PTO, 401(k) with up to 7% match, HSA with company contribution, stock purchase plan, education reimbursement, and more. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future. Company relocation benefits will not be provided for this position. Candidates must reside in or within commuting distance to Bothell, WA. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer, including Disability/Vets, and maintains a drug‑free workplace. #J-18808-Ljbffr UXR Hunt