Assistant Housekeeping Manager

Assistant Housekeeping Manager

South Florida's beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Assistant Housekeeping Manager to join our Pier Sixty-Six Resort team!

Responsibilities

Daily Housekeeping Operations

• Assist with the day-to-day operation of the Housekeeping Department.
• Review daily occupancy, arrivals, departures, VIPs, special requests, early arrivals, and late departures.
• Assist with assigning guest rooms and work areas to Room Attendants, Housepersons, and other team members.
• Monitor the progress of room cleaning throughout the day and ensure rooms are released in a timely manner.
• Follow up on rooms requiring special attention, deep cleaning, maintenance, or additional inspection.
• Assist with coordinating housekeeping coverage based on occupancy and business levels.
• Ensure guest requests are addressed promptly and professionally.
• Assist with coordinating cleaning of public areas and other assigned spaces.
• Support special events, group arrivals, VIP stays, and other operational needs.

Room Inspections & Quality Assurance

• Conduct detailed inspections of guest rooms and suites to ensure cleanliness, presentation, and functionality meet established luxury standards.
• Verify proper placement of amenities, linens, towels, and guest supplies.
• Identify deficiencies and ensure they are corrected before rooms are released to guests.
• Provide real-time coaching to Room Attendants and Housepersons regarding quality and service standards.
• Monitor recurring quality issues and communicate trends to Housekeeping leadership.
• Assist with internal quality inspections and luxury/Forbes-related inspections.

Team Leadership & Development

• Supervise and support Housekeeping team members during daily operations.
• Conduct departmental briefings and communicate daily priorities, VIPs, special requests, and operational updates.
• Provide direction and support to Room Attendants, Housepersons, Public Area Attendants, and other Housekeeping team members.
• Train team members on proper cleaning techniques, safety procedures, guest service standards, and departmental expectations.
• Monitor attendance, punctuality, grooming, productivity, and overall performance.
• Provide coaching and feedback to team members as appropriate.
• Recognize strong performance and contribute to a positive team environment.
• Assist Housekeeping leadership with performance management and documentation when necessary.
• Promote teamwork, professionalism, and respectful communication.

Guest Experience

• Maintain a strong guest-focused approach in all Housekeeping interactions.
• Respond to guest concerns and requests professionally and promptly.
• Follow up on guest complaints related to cleanliness, room condition, amenities, or service.
• Communicate guest preferences and special requests to the appropriate team members.
• Partner with Front Office and Guest Services to ensure guest needs are met.
• Escalate significant guest concerns to Housekeeping leadership as appropriate.
• Support the resort's commitment to personalized luxury service.

Communication & Department Coordination

• Maintain clear and timely communication with Front Office regarding room status and operational priorities.
• Coordinate with Engineering regarding maintenance issues identified in guest rooms and public areas.
• Communicate with Laundry regarding linen availability, quality, and shortages.
• Work closely with other departments to address operational needs.
• Ensure room discrepancies and maintenance concerns are communicated and followed up on promptly.

Inventory & Cost Control

• Assist with monitoring Housekeeping supplies, guest amenities, linens, uniforms, and operating equipment.
• Maintain appropriate par levels and communicate supply needs to Housekeeping leadership.
• Assist with inventory counts and organization of storage areas.
• Monitor linen usage and help reduce loss and unnecessary waste.
• Ensure supplies and equipment are properly stored and handled.
• Support cost-control initiatives while maintaining required quality standards.

Safety, Sanitation & Compliance

• Ensure compliance with company safety policies, OSHA requirements, and applicable health and sanitation standards.
• Ensure proper handling, labeling, storage, and use of cleaning chemicals.
• Ensure team members are trained in safe work practices and proper equipment use.
• Report safety hazards, maintenance issues, and other concerns promptly.
• Follow established procedures for handling bodily fluids, spills, damaged items, and other safety-sensitive situations.
• Maintain clean, organized, and safe Housekeeping storage and work areas.

Additional Tasks

• Conducts regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and presentation standards.
• Inspects the performance of all housekeeping supervisors, room attendants, house attendants, laundry, and uniform attendants to ensure the department is consistently driving the highest standards set forth.
• Assists the director in developing and implementing cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas.
• Ensures all team members have proper supplies, equipment, and uniforms to perform their duties.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.
• Assists the director in recruiting, training and supervise a team of housekeeping staff and foster a culture of excellence and teamwork.
• Assists the director of housekeeping in managing housekeeping schedules to meet the demands of guest occupancy and events.
• Reports inventory and supplies necessary for housekeeping operations adhering to budgetary guidelines to the director of housekeeping.
• Works with other departments, such as the front office and engineering, to address guest requests and resolve maintenance issues promptly.
• Implements and enforces safety and security measures to protect guests and team members, including training on properly handling chemicals and equipment according to established standards.
• Maintains complete knowledge of and comply with all resort and departmental policies, procedures, and standards.
• Facilitates projects set forth by the director in an organized and timely manner.
• Always maintains positive internal and external guest relations.
• Resolves internal and external guest complaints, ensuring complete satisfaction.
• Maintains complete knowledge of the status of resort room count group arrival, VIPs, special events, and team member job responsibilities.
• Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Checks all equipment used by immediate team members under their responsibility for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies.
• Attends meetings when needed to improve product and service excellence and communicate priorities.
• Perform additional tasks assigned by management

Qualifications

• High school diploma or equivalent required; hospitality education preferred.
• Minimum 2 years of Housekeeping experience in a hotel, resort, luxury property, or