Assistant Director of Housekeeping

Overview

South Florida's beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All met with exceptional service and refined touches that result in truly extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room and most importantly a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Assistant Director of Housekeeping to join our Pier Sixty-Six Resort team!

Reporting to the Director of Housekeeping, the Assistant Director will supervise, train, and inspect the performance of assigned Assistant Housekeeping Managers, Housekeeping Supervisors, Room Attendants, Turndown Attendants, Laundry Specialists, House Attendants, Public Area Attendants, and Uniform Attendants ensuring that all procedures are completed in accordance with Pier Sixty-Six standards, AAA and Forbes Travel Guide Standards.

Responsibilities

• Operational Leadership
• Assist the Director of Housekeeping in managing all daily housekeeping operations, including guest rooms, public areas, turndown services, and designated back-of-house areas.
• Ensure all guest rooms and public spaces meet established cleanliness, presentation, and luxury service standards.
• Conduct regular inspections of guest rooms, suites, corridors, public areas, and other assigned spaces to ensure compliance with resort standards.
• Monitor room status, housekeeping productivity, and room readiness to support efficient arrivals, departures, VIP requests, and occupancy demands.
• Oversee the coordination of deep cleaning, preventive maintenance, and special projects.
• Ensure appropriate staffing, scheduling, and allocation of resources based on occupancy forecasts and operational needs.
• Respond promptly to guest concerns and service recovery opportunities, ensuring timely resolution and appropriate follow-up.
• Maintain strong communication with Front Office, Engineering, Laundry, Loss Prevention, and other operational departments.
• Leadership and Team Development
• Lead, coach, and develop Housekeeping Managers, Supervisors, and hourly team members to promote accountability, engagement, and professional growth.
• Support recruitment, interviewing, onboarding, training, and retention initiatives for the Housekeeping Department.
• Conduct performance evaluations, provide ongoing feedback, and address performance concerns in partnership with the Director of Housekeeping and People Services.
• Promote a positive, inclusive, and collaborative work environment that reflects the resort's core values.
• Ensure team members understand departmental expectations, service standards, and established operating procedures.
• Support succession planning and cross-training initiatives to strengthen leadership capabilities and operational flexibility.
• Ensure consistent communication through departmental meetings, shift briefings, and leadership updates.
• Quality Assurance and Guest Experience
• Champion Forbes Travel Guide standards and the resort's luxury service philosophy through consistent inspections, coaching, and follow-up.
• Ensure guest rooms, suites, amenities, and public areas are impeccably presented and prepared according to established standards.
• Monitor guest feedback, inspection results, and quality assurance reports to identify trends and opportunities for improvement.
• Coordinate VIP amenities, special requests, and personalized room preparations in collaboration with Guest Services and other departments.
• Ensure service recovery issues are addressed professionally and that corrective actions are implemented to prevent recurrence.
• Reinforce attention to detail, discretion, anticipation of guest needs, and personalized service throughout the department.
• Financial and Administrative Responsibilities
• Assist in preparing and managing departmental budgets, labor forecasts, payroll, and operating expenses.
• Monitor labor productivity, overtime, staffing levels, and supply usage to support financial objectives without compromising service quality.
• Review timecards, schedules, attendance records, and other departmental documentation for accuracy and compliance with company procedures.
• Monitor inventory levels and the appropriate use of housekeeping supplies, amenities, linens, uniforms, and equipment.
• Support purchasing activities, vendor coordination, and inventory controls to minimize waste and maintain product quality.
• Prepare and analyze departmental reports, including productivity, room inspection results, guest satisfaction, and labor performance.
• Identify opportunities to improve processes, reduce costs, and enhance operational efficiency.
• Safety, Compliance, and Standards
• Ensure compliance with company policies, safety procedures, sanitation requirements, and applicable employment regulations.
• Maintain proper chemical handling, equipment operation, storage, and workplace safety practices.
• Conduct routine safety inspections and ensure hazards are reported and addressed promptly.
• Ensure team members receive required training on safety, ergonomics, equipment, and departmental procedures.
• Maintain accurate records, inspection documentation, and departmental reports.
• Partner with Engineering and other departments to report maintenance concerns and ensure timely corrective action.
• Protect guest privacy, confidential information, and resort assets at all times.

Physical Requirements

• Ability to remain on foot and walk throughout the resort for extended periods.
• Ability to navigate guest room floors, public spaces, service corridors, and back-of-house areas.
• Ability to bend, reach, climb stairs, and perform routine inspections throughout the property.
• Ability to occasionally lift or move items weighing up to 25 pounds, with or without reasonable accommodation.
• Ability to work in a physically active operational environment.

• Skills and Competencies
• Strong leadership, coaching, and team development capabilities.
• Exceptional attention to detail and commitment to quality.
• Excellent verbal and written communication skills.
• Strong organizational, planning, and problem-solving abilities.
• Ability to prioritize competing demands and make effective operational decisions.
• Strong interpersonal skills and the ability to collaborate across departments.
• Sound judgment, discretion, and professionalism when handling guest and employee matters.
• Financial awareness and the ability to balance labor productivity with luxury service expectations.
• Adaptability and flexibility to work varying shifts, weekends, holidays, and peak occupancy periods.
• Perform additional tasks assigned by management.

Qualifications

• High school diploma or equivalent
• Completion of College Level courses with a concentration in Business or Hospitality is strongly desirable.
• Five (5) or more years of experience as a manager or similar role preferably in a luxury 4 or 5-star/diamond hotel or resort.
• Previous experience as an Assistant Director of Housekeeping, Housekeeping Manager, or in a comparable senior housekeeping leadership role preferred.
• Experience overseeing large-scale housekeeping operations, including guest rooms, suites, and public areas.
• Strong knowledge of luxury hospitality service standards, room inspections, cleaning procedures, and housekeeping productivity.
• Experience with labor management, scheduling, budgeting, inventory control, and departmental reporting.
• Proficiency in Microsoft Office and hotel property management or housekeeping systems.
• Demonstrated ability to lead, motivate, and develop diverse teams in a fast-paced environment.
• Thorough knowledge of all AAA 5-Diamond and Forbes Travel Guide 5-Stat Standards.
• Certification in CPR is highly preferred
• Ability to effectively communicate with guests, vendors, and co-workers, both verbally and written.
• Strong organizational, motivational, interpersonal and multi-tasking skills.
• Strong critical thinking, problem-solving, judgment, and decision-making abilities.
• Strong verbal and written communication skills. Fluent in multiple languages is highly preferred.
• Ability to cope effectively with change, comfortably handle risk and uncertainty, and shift gears at a moment's notice while remaining composed under pressure. Do not show frustration when dealing with upset guests or team members.
• Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends, to accommodate the business and property's demands.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort