Client Experience Specialist

Client Experience Specialist

We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.

This is a hybrid role working out of our Honolulu office.

We're looking for a motivated, customer-focused Client Experience Specialist to join our Hawai?i team. This role will provide hands-on, local support to restaurant and hospitality clients throughout onboarding, implementation, and ongoing use of SpotOn technology. Hawai?i has a significant Chinese-speaking business community, and this position will play an important role in helping us provide a better experience for clients who prefer to communicate in Chinese. The ideal candidate is personable, organized, comfortable with technology, and excited to work directly with local businesses.

Responsibilities

• Provide local client support in both Chinese and English
• Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs
• Support new clients throughout onboarding, setup, implementation, and go-live Help translate or clarify product, operational, and support information for Chinese-speaking clients
• Coordinate with the Hawai?i sales, implementation, and support teams to ensure client issues are resolved quickly
• Conduct follow-ups with clients to ensure they are comfortable and successful with their SpotOn products
• Assist with basic POS hardware and software troubleshooting
• Escalate technical or operational issues to the appropriate internal teams when needed
• Maintain accurate notes and communication regarding client requests and outstanding items
• Provide an exceptional, relationship-focused customer experience

Qualifications

• Fluent in Chinese and English
• Strong communication and interpersonal skills
• Customer-service mindset and willingness to help
• Comfortable learning new technology and troubleshooting basic technical issues
• Highly organized, responsive, and dependable
• Ability to work both independently and collaboratively
• Comfortable working directly with restaurant owners, managers, and staff
• Restaurant, hospitality, customer service, technology, or POS experience is a plus, but not required

What's in it for you

Compensation:

• $20.00 - $26.00 per hour

Benefits: At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future:

• Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.
• HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account
• Company-Paid Life Insurance & Disability
• 401(k) Retirement Savings & Annual Employer Match

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.