Senior Customer Success Manager

Senior Customer Success ManagerBoston, Massachusetts, United StatesAbout the Job Senior Customer Success ManagerMain Responsibilities:Own the voice of the customer by developing and maintaining customer relationships, preparing and leading onboarding new users and identifying opportunities for product and service improvements.Educate customers on the most relevant and up to date features, specific to their business and use case and help them to have them operational for them.Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.Strategically and innovatively solving problems as client and business issues ariseProvide timely technical and product supportIncrease customer renewals and expansion.RequirementsAt least 5 years of experience in customer success.Working experience in the cyber industry mustIf you managed CS in the past It is a great advantageYou need to have Technical Skills (Cyber / Security preferred)Working experience with customers in B2B enterprise software products.Experience in owning a book of business of 6-10 customer accountsExperience with increasing customer satisfaction, adoption rates, and retentionExperience building and operating in an early-stage company highly preferredHighly skilled in time management, taking initiative in front of a corporate setting and problem solving.Quick learner with a good technical understanding.Professional communication skills Verbal and writtenAbility to travel 50% of the timeOr refer someone