Senior Customer Success Manager

Sr. Customer Success ManagerPrudentia Sciences is an AI-powered technology platform transforming how biopharma, biotech, and life sciences investors approach portfolio management, due diligence, and value/risk simulation. Our platform accelerates investment in breakthrough therapies by:Empowering biopharma to accelerate drug pipelines, maximize ROI, and achieve clinical and commercial success for greater patient impactEnabling strategic positioning of asset value during portfolio planning and dealmakingEquipping investors with data-driven insights to optimize capital allocation in drug asset transactionsBacked by GV (Google Ventures), Iaso Ventures, and Virtue, we're on a mission to unlock the full potential of pharmaceutical R&D by empowering decision-makers with real-time, data-driven insights.The OpportunityWe're looking for a Sr. Customer Success Manager to drive commercial success for enterprise biopharma accounts. You'll be the account owner biopharma customers turn to day-to-day, running onboarding, driving adoption, and closing renewals across your portfolio. You will own implementation end-to-end, configuring the platform to fit your customer's workflows, running training sessions with their teams, and resolving roadblocks to ensure long-term value realization.What You'll DoAccount DeliveryOwn the full account lifecycle for enterprise biopharma customers, from onboarding and implementation through renewalDesign and implement onboarding strategies that compress time-to-value and set the foundation for adoption and growthLead quarterly business reviews that translate usage data into a clear narrative of value realizationCultivate trusted relationships with platform users and senior stakeholdersDrive Adoption and RetentionMonitor usage patterns, engagement signals, and business outcomes to proactively grow accounts and manage partnership riskSpot expansion opportunities early and mobilize cross-functional partners and Customer Success leadership to convert themRepresent voice of the customer by surfacing and triaging recurring customer questions, friction points, and feature requests to the Product teamProvide Technical SupportDiagnose and resolve platform issues through systematic troubleshooting, documenting problems clearly and coordinating with Engineering on appropriate resolution pathsDevelop deep platform expertise that enables you to answer complex technical questions and guide customers through sophisticated workflowsCreate feedback loops that ensure technical issues inform long-term product improvementsWho You AreEssential Qualifications5+ years of customer success, management consulting, partnerships, account management, or implementation experience in pharmaceutical, biopharma, biotech, or life sciences industriesWorking knowledge of drug development processes, portfolio management, and deal evaluation frameworksStrong technical aptitude, with the ability to quickly master sophisticated software platforms and translate technical capabilities into business valueClear, confident communication skills, including with senior client stakeholdersComfort operating in fast-paced, high-growth environments where priorities evolve quicklyBonus PointsDirect experience in biopharma Search & Evaluation, Business Development, Licensing, Portfolio Management, or Strategy rolesTrack record of driving measurable customer outcomes, achieving retention and expansion targetsHands-on experience with AI/ML platforms, advanced analytics tools, or decision intelligence softwareProficiency with customer success platforms (HubSpot, etc.)What We OfferImpact: Your work directly enables breakthrough therapies to reach patients fasterOwnership: Significant autonomy to build and execute your sales strategyGrowth: Ground-floor opportunity to shape our sales organization as we scaleCompensation: Competitive base salary, uncapped commission structure, and equityTeam: Collaborative, mission-driven colleagues passionate about transforming biopharmaLocationWe are a remote-first company, but looking for team members to be located in the Northeast (Boston, New York, DC etc.)