Manager, APC

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care. Provide and act as first level to APC's. Develop an APC team by providing on-going professional and technical knowledge under the direction of the Director of Operations and Physician Committee. Provides and performs direct patient care according to State guidelines. Functions with specific privileges as approved by the governing body. Ensures APC's are in compliance with procedures and EHR requirements. In coordination with collaborating physicians, develops a comprehensive plan of care, and collaborates with the care team to ensure continuity quality care. Position applies to both OOC and clinical/surgical APC's. Primary Functions & Responsibilities: Direct Manager Responsibilities: Drives the full employment life cycle experience for all direct reports. Performs selection and placement tasks for open positions, fulfills onboarding actions, assesses and strengthens individual engagement and productivity. ensures performance goals are defined and understood, coaches for ongoing development, conducts regular one-on-one meetings, including formal touchpoints and formal reviews, makes compensation recommendations and follows defined processes to implement, addresses performance and/or behavior gaps promptly, escalates to performance improvement plans and/or dismissal when appropriate following OrthoVirginia policies and practices, conducts offboarding tasks. Patient Satisfaction and Experience: Accountable for personal performance and ensuring the team effectively completes daily tasks to provide a positive patient experience. May need to handle an immediate escalation matter requiring in the moment resolution. Performs physical examinations, compiling medical data, recording medical histories, and implementing treatment plans for both new and established patients. Includes ordering appropriate diagnostic studies when necessary, instructing patients and their families about treatment plans and medications, and consulting with physicians when needed to assess patient conditions and treatments. Additionally, it ensures that medical charts and administrative paperwork are completed promptly and provides follow-up care to patients in accordance with practice guidelines. Provider Relationship and Service Delivery: Accountable for personal and team performance in completing daily tasks necessary for an effective and productive provider experience May need to handle an immediate escalation matter requiring in the moment resolution. Responsible for creating APC schedules. Supply and Equipment Management: Responsible for ensuring team members comply with supply utilization protocols. Participates individually and expects team to participate in processes in place to identify when inventory requires restocking. Employee Engagement: Responsible for ensuring team environment is positive and productive. Addresses team conflict immediately, identifies and to the extent possible, addresses team resource gaps either in staffing, tools, or process. Reinforces OrthoVirginia enterprise-wide communication enabling and empowering team members to fully leverage resources available (learning, benefits, etc.) Compliance -- OrthoVirginia Defined and Regulatory: Responsible for ensuring direct reports perform work in compliance with organizational policies, accreditation standards, governmental regulations, and professional standards of care/operation as defined by organization and communicated through Director, Operations. Credentialing: Performs follow up actions on newly hired APCs. Knowledge, Skills & Abilities: Functional and technical skills required. Serve as APP super user for EHR team to offer feedback and provide elbow support for APC team. Communication: Demonstrates strong communication skills. Able to translate organizational tactics into clear direction and expectations for frontline team members. Able to communicate messages with clarity and engage in active listening, confirming understanding. Facilitates communication among team members driving engagement and addressing conflict. Able to communicate with your own manager in ways that provide the necessary information and support decision making. Customer Service (Patients): Highly developed customer service skills, ability to assess situations, resolve within scope of ability or escalate as appropriate. Understanding how to use productivity monitoring tools to provide coaching, feedback, and performance improvement to APCs. Collaboration: Strongly people-oriented with ability to ensure work required completed through influencing, teamwork, and collaboration with own team members, manager, peers, and stakeholders. Management skills: Able to provide clear and unambiguous instruction and guidance to team members, notes performance successes and performance gaps promptly, applies compassion without sacrificing excellence. Pace of work: Able to work in a high paced, high volume work environment while demonstrating patience, professionalism, steadiness, and responsiveness to other's urgency. Process oriented: Embraces defined processes, ensuring self and team are aligned, addresses any training needs or performance gaps to ensure compliance, participates in recommending process improvements. Compensation Range for this position: $122,600.00 - $183,900.00 Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations. This organization participates in e-Verify. Esta organización participa en e-Verify. With more than 150 orthopedic specialists in over 35 locations in Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads, OrthoVirginia is Virginia’s largest provider of orthopedic medicine and one of the leading providers of physical, hand and occupational therapy. As one of the largest orthopedic specialty practices in the country, OrthoVirginia’s nationally recognized physicians provide advanced surgical and non-surgical care to patients of all ages. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.