Technical Representative

Technical Representative

The Technical Services Representative is responsible for the maintenance and growth of sales for DK Energy Services. They will provide technical support ensuring DK Energy Services customers have solution-oriented products and services to help mitigate well failures and prolong E&P assets.

Duties And Responsibilities

Technical Support and Management

• Provide technical support to field/sales staff and customers in the Permian Basin
• Make technical recommendations and dosages to customers for issues including: scale, corrosion, paraffin, etc.
• Suggest monitoring procedures and KPIs to customers
• Provide technical reports to internal and external customers
• Attend customer technical meetings and conduct technical presentations

Methods Of Technical Support

• Collection of field samples
• Lab testing of field samples using the Midland lab
• Root Cause Failure Analysis (RCFA) reporting

Building And Maintaining Customer Relationships

• Build and maintain relationships with high level technical customer contacts
• Leverage customer contacts as a method of gaining additional and/or new business
• Ensure technical capabilities are aligned with needs of customers and/or market

Continuous Improvement

• Assist in the development and roll out of new products and services that are beneficial to the business
• Train field/sales staff and customers in our products for controlling scale, corrosion, paraffin, etc.
• Support and assist in implementing and maintaining certified management systems ascribed to DK such as ISO 9001. Identify training needs of personnel. Promote awareness of risks and opportunities associated with their work. Maintain an understanding of the Quality policy and how they personally contribute to meeting DK objectives and goals
• Support and assist in implementing and maintaining the RCMS program. Identify training needs of personnel. Promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals in addition to how they can contribute to them.
• Other projects as required.

Qualifications

Required Skills/Abilities:

• Training, presenting, report-writing, interfacing with customers
• Experience in problem resolution of scale, corrosion and paraffin preferred
• Root Cause Failure Analysis understanding and experience
• Ability to travel 40% 70% in Permian Basin

Education/Experience:

• Bachelors Degree in either Engineering or Chemistry preferred
• 5 years of relevant experience in oil and gas industry in a technology role
• Oilfield Chemical Service experience is preferred

Competencies

• Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives to meetings and appointments on time.
• Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management: Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Cost Consciousness: Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service: Manages difficult or emotional customer situations; Responds promptly and professionally to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Makes good on commitments.
• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person(s) with an alternate plan.
• Ethics: Treats all people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and high ethical standard; Upholds organizational values.
• Initiative: Volunteers readily; Undertakes self-development activities/training; Seeks increased responsibility; Takes independent action and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improvements; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills: Focuses on solving conflict -- not blaming; Maintains confidentiality when required; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement: Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and asks for clarification; Responds well to questions; Demonstrates group presentation skills; Actively participates in meetings.
• Organizational Support: Follows policies and procedures; Completes administrative tasks accurately and in a timely manner; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently and effectively; Plans for additional resources; Sets goals and objectives in line with management and company goals; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Required Skills/Abilities: Identifies and resolves problems in a professional and timely manner; Gathers and analyzes information skillfully; Develops alternative solutions when required; Works well in group problem-solving situations; uses reason, even when dealing with emotional topics.
• Required Skills/Abilities: Approaches others in a tactful and respectful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for one's own actions; Follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors one's own work to ensure quality.
• Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions to appropriate personnel; Uses equipment and materials properly -- including use and wearing of PPE in all appropriate situations/locations.
• Strategic Thinking: Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Teamwork: Balances team and individual responsibility; Exhibits objectivity and openness to others' views and opinions; Gives and welcomes honest feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed and helps when possible.
• Technical Skills: Assess own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet need of situation/audience; Presents numerical data effectively and accurately; Able to read and interpret written information.

The above is intended to describe the general content of and requirements for the successful performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations